The ominous sounding words of Important Information Regarding Your Account as the title of the e-mail message which was sent to members of the Hyatt Gold Passport frequent guest loyalty program seemed to portend that there might have been bad news awaiting in the text of the notice — such as perhaps the account was breached and points disappeared from it due to the nefarious actions of an unauthorized individual, as back in April of 2015, there was a scare that an unauthorized individual might have accessed some accounts.
Hyatt Gold Passport Web Site to Undergo System Maintenance for Four Days
The e-mail message received from Hyatt Gold Passport was simply to inform of the undergoing of system maintenance of its official Internet web site; and the complete text of that notice is as follows:
We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let you know that from December 15 to December 18, 2015 we will be undergoing system maintenance and your account information will not be accessible during this time. How does this affect you?
What you’re able to do:
- Earn points and stay/night credit toward tier status for all eligible stays
- Earn points for eligible dining and spa services
- Book paid reservations
What you’re unable to do:
- Cannot access your account information, including point balance and promotional awards, either online or by calling Hyatt in your region
- Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
- Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on your account until the week of December 28, 2015. You can be assured that any points earned during this time will be credited to your account. We appreciate your patience and apologize for any inconvenience.
We don’t want you to miss out, so if you’re planning an upcoming trip using your points or awards, start exploring and book today.
Discussion of the upcoming system maintenance in the forums of InsideFlyer is found here where Hyatt Gold Passport Concierge — who is the official representative of Hyatt Gold Passport on InsideFlyer — posted a public notice. Please be sure to participate in it and give your thoughts as to how this system maintenance is being handled.
Summary
Frankly, the title of the e-mail message could have been more descriptive — perhaps similar to the one used for this article as an example. This could have helped to avoid any trepidation which may have been experienced by members of the Gold Passport frequent guest loyalty program — especially in this age of technology where the breach of information and the compromising of Internet web sites seem to be commonplace.
Regardless, the advance notice of the upcoming system maintenance to the official Internet web site of the Gold Passport frequent guest loyalty program is appreciated.
Source: Hyatt Gold Passport.
