Not everyone is having difficulties getting the awards they want. Two satisfied AAdvantage members speak up in defense of their program, and tell us why American remains their airline of choice. Continue Reading
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Marriott Rewards – April, 27 2004
Chicago, Chicago, it’s our kind of town — especially this time of year, when the Cubbies are in action again and spring sales are in full swing. Through May 30, Rewards members will save 15… Continue Reading
AAdvantage Sweepstakes a Boon to Sick Kids
Cody Hendrickson of the Seattle area was 10 years old when he became part of the “Miles For Kids In Need” program last summer. Thanks to the program, the Hendrickson family was able to fly… Continue Reading
American AAdvantage – March, 29 2004
If you’re planning on traveling between Boston, Chicago, Los Angeles or New York and London on a full-fare First- or Business-Class ticket, you are entitled to a free pair of Bose QuietComfort headphones… Continue Reading
Letters – February, 26 2004
An international traveler and (former) AAdvantage member has some choice words about upgrade availability on American, and a retired United flight attendant has concerns about the way his former employer… Continue Reading
Amtrak Guest Rewards – February, 25 2004
While Amtrak struggles to keep its head above water, one thing is evident: Amtrak understands the importance of its loyal customers. Year in and year out, Guest Rewards members are offered some of the… Continue Reading
Letters – December, 22 2003
A disillusioned reader wonders just what "status recognition" means when it comes to airline partnerships, and another comes to the defense of programs that have raised the bar for elite qualification… Continue Reading
It's All A Matter of Deception
High-fare passengers beware! The recent trend of "rewarding" you with "better" service may not be all it seems. In fact, you may end up paying more for the service you already get, while those in the… Continue Reading
In Search of a Strategy: The Changing Face of Elite Status
In the new world order of frequent flyer programs, all things elite are not created equal. Some programs are redefining what it means to be, and to become, elite. Is this the frequent flyer version of… Continue Reading
Hyatt Run-Around
Hyatt Gold Passport kicked off its fall Faster Free Nights promotion in an unusual way this year. On Oct. 12, the program rewarded the first 1,000 runners to finish the Chicago Marathon, who were also… Continue Reading