Things are tough all over. In what a spokeswoman described as a response to global events, Australian carrier Qantas has implemented changes to its program, including making it harder for passengers using… Continue Reading

Virgin Blue continues to chip away at the down-under market share of big boy Qantas. In three years, the airline has picked up 30 percent of the Australian market, and a 50-percent goal is within reach… Continue Reading

While the world reels from the recent SARS epidemic, there is another lung disease that kills someone every 15 seconds: tuberculosis. During the coming three months, donations to KLM AirCares will be… Continue Reading

EuroBonus has come through for its elite members. Beginning earlier this summer, elite travelers in business class have seen their mileage bonuses jump. Gold members earn 25 percent more basic points… Continue Reading

In what appears to be a disturbing trend in the industry, Icelandair has joined those programs that charge a fee to redeem miles. The airline has imposed a U. S. $25 redemption fee, and a $12 fee per… Continue Reading

Qantas Frequent Flyer members may have noticed something different on the phone. The Australian carrier has introduced a new customer service initiative using the latest speech recognition technology… Continue Reading

Rumor has it that Lufthansa’s Miles & More will be offering a “winter welcome” in Europe this year. Sometime in October, new customers on the continent will receive an additional… Continue Reading

Swiss newspaper SonntagsZeitung said Swiss Chief Executive Andre Dose had received an oral invitation to join the oneworld airline alliance during talks with British Airways in London in early August… Continue Reading