“We have a very simple philosophy: We want to be able to serve any customer, anywhere, for any travel need they have.” – Christopher Nassetta, CEO Hilton Worldwide, in Skift Continue Reading

“Putting two cultures together that were somewhat different is a bit of a challenge, but that’s actually more of a fun one. It really is because you can build something better than either… Continue Reading

“The more you build the loyalty program, the more you build loyalty to the airline.” – Virgin chief executive John Borghetti quoted in The Sydney Morning Herald Continue Reading

“In the longer term, the smartest airlines and hotels will reward our superior revenue contribution with superior rewards.” – Joe Brancatelli, Business Travel Columnist speaking about… Continue Reading

“If you don’t have frequent flyer status with an airline, you board in Group 6 with people who don’t bathe.” – Mike Boyd, The Boyd Group aviation consultancy Continue Reading

“… the programs, with their rich customer data, have become a currency of their own …” – Victoria Bryan, Reuters Continue Reading

“People say there’s delays on flights. Delays, really? New York to California in five hours, that used to take 30 years, a bunch of people used to die on the way there, have a baby, you would… Continue Reading

“I am having a hard time being loyal to all my loyalty programs.” – Andres Martinez in Zocalo Public Square Continue Reading

“It blows my mind that they’d rather keep those seats empty than keep my loyalty.” – Frequent flyer quoted in Reuters regarding recent changes in Delta SkyMiles upgrades Continue Reading

“In general, frequent flyer miles are like Beanie Babies: they only get less valuable over time.” – Detroit Free Press Travel Writer Ellen Creager Continue Reading