“Whether or not you are the best customer is not as important as it used to be.” – Rick Seaney of Farecompare.com, quoted in the New York Times. Continue Reading

Starwood Preferred Guest offers members the option to spend cash plus points to redeem for hotel stays. In the past, only award categories 1-6 were available as a Cash & Points award option. Now,… Continue Reading

After years in the process, members of Marriott Rewards can now earn Ctrip points when staying at Marriott hotels. Ctrip.com is a China-based travel service provider of hotel accommodation, airline tickets… Continue Reading

British Airways Executive Club is giving their U.K. members a reason other than national pride to cheer on the Team GB during the Olympics–bonus Avios. If you are flying from the U.K. during the… Continue Reading

Many airlines offer discounted companion certificates to their co-branded credit cardholders but these often come with rules and restrictions that make them less valuable, if not worthless to some members… Continue Reading

Premier Games, available exclusively through Aeromexico Club Premier, allows members to play online games for free, or they may convert their kilometers for PremierCoins to spend to enter online gaming… Continue Reading

United MileagePlus has added a Gift Registry which allows members to request miles from friends and family. After setting up a Gift Registry, you will receive a unique URL address that allows other members… Continue Reading

British Airways has launched a new “Know Me” customer service program that aims to personalize their interactions with passengers. British Airways was the first airline to issue iPads to employees,… Continue Reading

American Airlines recently conducted an online survey of more than 1,100 American Airlines Business ExtrAA travel managers of small- and medium-size businesses (SMBs) and found that 71 percent expect… Continue Reading