A recent RightNow Customer Experience Impact Report found that 89 percent of consumers switched to a competitor following a poor customer experience, but 92 percent of the same group said they would be… Continue Reading

Frequent flyer program members can now earn miles when making hotel reservations through PointsHound.com. New PointsHound members can earn 100 bonus miles when signing up at http://insideflyerus.wpengine.com/link/?7615… Continue Reading

If you are a Delta SkyMiles member and have some car rentals coming up, take note of this special offer from Hertz through the end of March 2013: SkyMiles members earn 100 miles per day, 200 miles for… Continue Reading

IdeaWorks and Amadeus have published a report estimating that the total amount of ancillary revenue earned by the airlines is expected to reach $36.1 billion worldwide in 2012, an 11.3 percent increase… Continue Reading

The earning rate for spending at Hilton is increasing on the Hilton HHonors Surpass card. As of Nov. 1, cardholders earn 12 points per $1 spent at Hilton Hotels (compared to the previous rate of nine… Continue Reading

This holiday season, Delta SkyMiles members who purchase or renew a one-year or three-year Sky Club membership through Dec. 31, 2012 can get two additional months free with promotion code SC2MO or 1,500… Continue Reading

Effective Jan. 15, 2013, Delta Air Lines will no longer check a passenger’s bags to their destination when they are traveling on more than one ticket, even if the airline indicated on the second… Continue Reading

In last month’s Opening Remarks, Randy said the recent change by Delta SkyMiles to no longer offer full mileage earning on “unpublished fares” seems to be “… just another… Continue Reading

Alitalia has launched a new credit card for U.S. residents. The Alitalia American Express is issued by First Bankcard, a division of First National Bank of Omaha, and offers two miles per $1 spent on… Continue Reading

Southwest Airlines has announced that it will start flying to San Juan, Puerto Rico on April 14, 2013. Its initial flight to Puerto Rico will be the first time the airline has ventured outside the United… Continue Reading