Changes are afoot in Canada that may not bode well for the partners of frequent flyer programs and ultimately frequent buyers themselves. Membership Rewards Canada demonstrates the case. Continue Reading

Most frequent flyers are howling mad about the changes made to the OnePass and WorldPerks programs. But don't count Randy among this disgruntled group. In his view, it's all about perspective. Continue Reading

Have you been to the Triple Miles Zone at Choice Hotels? Randy has and he shares his thoughts and impressions. Also under his microscope is the AOL/AAdvantage program. What went wrong? Finally, has Mileage… Continue Reading

Six months. That seems like a long time to trust Randy when it comes to his thoughts about what to do with your US Airways Dividend Miles when in fact the airline has applied for a federal loan guarantee… Continue Reading

Randy praises a recent move by Hilton HHonors that will give him more control and choice when it comes to collecting miles or points, or simply just points. Let's hope this idea takes off. Continue Reading

Have frequent flyer programs become so satisfied that they have forgotten how to market these programs to corporate America? According to Randy, it's high time the airlines learned how to utilize the… Continue Reading