Lost in Translation? Randy revels in the "revalue" elite-level program changes by Northwest and United. As well, he gives kudos to The Wall Street Journal reporter, Scott McCarthy. A jolly man he is (Randy)… Continue Reading

In an era of frequent flyer angst, Randy offers a few thoughts on Zen and the art of mileage management. He also wishes Happy Birthday to Marriott and discusses his latest "Choice." Continue Reading

Randy comments on the changes announced to the Continental elite program -- only real sky warriors need apply. And a close read of BA's fine print that might just interest you. Continue Reading

Randy lives the life other frequent flyers live -- missing credit and all. He's not happy and names names to get a fix for this problem that seems to have never been remedied. Continue Reading

It's August -- too hot to prognosticate. Randy uses the summertime lull to take a walk down memory lane, where he runs into the discredited ramblings of the hopelessly insane (or at least the somewhat… Continue Reading

Cynics, meet Mr. Gift Horse. Specifically, his mouth. Every major North American airline is offering a free flight after three paid trips, and all anyone can do is complain? Continue Reading

There seems to be a lot of concern in the Beltway about bankrupt airlines leaving ticketed passengers stranded. What about award travelers? Coming soon ... Mr. Petersen goes to Washington. Continue Reading

The public selects the Freddie winners, Randy hands out the Randy's. Who did he decide deserved special credit this year? Read to find out about an Industry Impact Award and Distinguished Achievement… Continue Reading

The Freddies and frustration. Why does Randy end up getting both? Continue Reading

It's not the best of times, but unlike just about every other business-travel guru, Randy's not sure it's the worst of times either. And 17 years in the business should count for something. Continue Reading