Looking for solutions in all the wrong places. Randy questions the "smarts" behind the new 15,000-mile awards. Continue Reading

Why does a yellow warning flag and the location of the Pepto-Bismol bottle have a place in this column? Continue Reading

What does it take to put together an issue of InsideFlyer? It takes two parts laughter, one part tears, a truckload of hard work ... and just a smidgen of tough love. Continue Reading

Greetings. We think you’re in store for some very entertaining and relaxing reading this month. Here in the Northern Hemisphere, we are enjoying the throes of summer and that usually means two things:… Continue Reading

Missing from last month's Freddie Awards results was a listing of two special industry-related Freddie Awards. Randy lauds the contributions of both Air Canada Aeroplan and HeroMiles. And read his latest… Continue Reading

OK. So you don’t even want to read what I have to say. You just want to flip those pages to see who won this year’s Freddies. Fine. But in case you’re now finding your way back to this… Continue Reading

Driving to the airport recently, I heard an interesting spot on the radio. David Collins, the creator of the hit TV series “Queer Eye for the Straight Guy,” talked about the fact that, to… Continue Reading

The Fine Print The emails and letters started to flow into my office in early February. Most were so well written they did not raise the ire of my new spam filter — so every last one of them landed… Continue Reading

Randy welcomes this year's Freddies and begs (well, he asks politely) for readers to vote. He surprises us with an unexpected statement about US Airways and their future and doesn't appear to be tired… Continue Reading

So long, 2003. It's been fun. With a brand new year dawning, Randy has a few resolutions to keep his frequent flyer life in order, and hopefully smooth yours out as well. And everyone's favorite awards,… Continue Reading