Was it spelled scrip or script? We don't know and others can't remember. How missing miles caused a 1K meltdown. Another reader plugs reasons why Marriott won their customer service award during the last… Continue Reading

Business travelers need help with their travel security concerns and one reader suggest we need to all get on the same page and help one another. Another reader includes us when thinking back over the… Continue Reading

Luv Lost I have flown Southwest Airlines for years and had always liked the Rapid Rewards program, and thought it was one of the best. Now, they have changed the awards so that the tickets are much more… Continue Reading

Despite airline assurances and our research to the contrary, it appears that some members are still finding "award availability" to be an oxymoron. One reader shares his experience in trying to get his… Continue Reading

Randy opened his mouth, but did he stick his foot in it? Some readers respond to his suggestion that contemporary flying etiquette discourages leaning your seat back. And one reader wonders why the airlines… Continue Reading

Flying Blue Woes As a multimillion-mile Flying Blue balance holder, I have a great interest in the program being both customer-friendly and generous, yet also viable and sustainable. There has been a… Continue Reading

One angry Dividend Miles member is not about to let go of his elite benefits without a fight. And a Continental OnePass member finds himself in the award-availability twilight zone. Continue Reading

Blame Game In reviewing the Inside Look on AAdvantage, you state at the end in “minuses” that it would be great if American would, for a start, award miles on British Airways transatlantic… Continue Reading

Upgrade AAbsurdity I am a longtime subscriber to Inside Flyer, and rely on the magazine for a heads-up on changes to frequent flyer programs. My husband and I are Platinum Elite on American Airlines and… Continue Reading

A veteran frequent flyer has a few choice words about benefits versus entitlements. If you think your program has lost its value, maybe it's time for an attitude adjustment. Continue Reading