Readers share stories of getting expired miles back, not getting any miles for a flight and redeeming miles but missed the flight. Continue Reading

This Letters section is all about United, and the airline isn't coming off so well this time around. Continue Reading

Readers rant about fees, the high cost of upgradeable fares and how about using miles to check luggage? Continue Reading

As usual, there's good news and bad news reflected in the Letters pages. Continue Reading

Good news for an Executive Club and Mileage Plus member. Continue Reading

Hey, we don't vote for the Freddie Awards winners, we simply report the findings. Continue Reading

Read a play-by-play email exchange with US Airways. It's a new customer service world. And what's with Qantas' Web site? Continue Reading

What would you do if an airline ruined your honeymoon? Continue Reading

Several frequent flyers express their fears and one sets out to regain his Platinum status Continue Reading

One writer reminds us, it's not always bad news when it comes to using your miles. Continue Reading