In our previous issue, we looked at some "red flags" -- activities that frequent flyers engage in that smell funny to the auditors at the airlines. A reader points out a few we didn't mention: Back-to-back… Continue Reading

United has made some changes over the months and years, but one Mileage Plus member just can't seem to let go of his loyalty. Management might learn a lesson from the front-line employees that keep one… Continue Reading

Even a blind squirrel gets a nut now and then ... OK, maybe that's not fair, but one of our readers wanted to share his positive experience with Delta, which, despite its Medallion changes, still commands… Continue Reading

Guess who our readers are mad at this month? Here's a hint; it starts with a "D" and ends with an "elta." But there's some good news too, including a moving tribute to the folks at Southwest. Continue Reading

Delta, oh, Delta. It seems you're doing more alienating than the Men in Black. We hear from a flyer who was hoping to stick with you throughout his retirement. Hoping, that is, until... Continue Reading

Thought Delta SkyMiles members would take the changes lying down? Not quite. We hear from some miffed Medallion members. Continue Reading

An alert reader takes us to task for treating American's $100 change fee with kid gloves while stomping all over Hertz for its miles surcharge of a few cents. What were we thinking? Well, it's really… Continue Reading

A reader is baffled by boarding passes, and another shares the trials and tribulations she faced when trying to get her family of four to Hawaii. Continue Reading

A readers asks if there are checks in place to differentiate frequent flyers from frequent buyers. Continue Reading