Taken AAdvantage Of? I’m rather amazed to see so many people defending the availability of AAdvantage free tickets. I’ve been flying almost exclusively on American for several years (Platinum… Continue Reading

Not everyone is having difficulties getting the awards they want. Two satisfied AAdvantage members speak up in defense of their program, and tell us why American remains their airline of choice. Continue Reading

A first-class flyer laments the decreasing value of sitting in the front of the plane, and an exit-row traveler thinks something's not quite special in the air. Continue Reading

An international traveler and (former) AAdvantage member has some choice words about upgrade availability on American, and a retired United flight attendant has concerns about the way his former employer… Continue Reading

Fare-based benefits revisited. A reader explains why rewarding high-paying customers to the exclusion of others isn't always the best way to go. Continue Reading

A disillusioned reader wonders just what "status recognition" means when it comes to airline partnerships, and another comes to the defense of programs that have raised the bar for elite qualification… Continue Reading

Are frequent flyers interested in more than just miles and points? One reader thinks so, and raises the interesting question: What sort of coverage would you like to see? Continue Reading

Continental's elite-qualification changes have some OnePass members up in arms. And having watched the same thing happen at Delta, the folks at Continental simply had to know it was coming... Continue Reading

Stop whining! A fresh perspective offers some insight into who the airlines should be rewarding and why the rest of us should butt out. Is loyalty about flying or buying? Continue Reading

A United frequent flyer tries to engage the help of a Senator with regard to the major airline medical emergency policy and discovers the meaning of the words "global services flyer." And we serve up… Continue Reading