If the march of progress occasionally steps on your toes, press "1" now. And in an apparent homage to the late W.C. Fields, one reader's bags "would rather be in Philadelphia." Continue Reading

Railing against Etihad, Air France -- and Randy! Continue Reading

A different take on the flight attendant with flair; a slooooooow Web site; Delta's membership is minus one; we flubbed on Aeroflot Bonus; and Priority Club comes through in the clutch. Continue Reading

Customer-relations consternation for WorldPerks, Preferred Guest and Mileage Plus. Continue Reading

American AAdvantage takes some heat from a reader who's not at all happy with the recent decision to charge big bucks -- on top of miles -- for upgrades. And a United passenger isn't about to lighten… Continue Reading

Award availability continues to be a hot topic. A reader from a smaller market points out that things don't get any easier if you're off the beaten path. Continue Reading

It seems that like good deeds, no good news goes unpunished. A reader takes us to task over our recent discovery that awards are far easier to get than previously thought. Continue Reading

Whose Side Are You On? I just about flew through the ceiling when I saw Randy Petersen’s remarks about the availability of award flights. Whose side is Randy on: ours, or the airlines? For him to… Continue Reading

In Search Of: A Concorde Flight Certificate I have been trying desperately for over one year now to get British Airways to respond to me regarding my trip on Concorde. It seems they do not care about… Continue Reading

A+ for A-Plus Rewards I’m one of AirTran’s most frequent flyers. I’ve earned over 200 free roundtrip tickets on them since they started the program. I fly AirTran to every destination… Continue Reading