American Express is the company wealthy consumers rated as the best in terms of Customer Information and Customer Loyalty best practices, according to the “Enhancing the Customer Experience of the… Continue Reading

If there is one constant in the airline industry, it’s change. The various pressures of terrorism, contagious disease, and skyrocketing oil prices have all contributed to a roller-coaster ride for… Continue Reading

People and processes, not peanuts and pillows, make a difference when it comes to satisfying airline passengers, according to the JD Power and Associates 2006 North America Airline Satisfaction Study… Continue Reading

Golden Tulip Hospitality has launched a loyalty program, pleasantly titled “Flavours.” Flavours will award points for overnight stays at Golden Tulip Hotels and offer additional benefits free… Continue Reading

Aeroplan has expanded the choices of its members by making new rewards available through a series of new and flexible reward cards. The cards enable members to use Aeroplan miles toward rewards in five… Continue Reading

Hawaii’s Island Air has launched its own frequent flyer program, called Cloud 9. The commuter airline, sold off by Aloha Airgroup, will offer a free roundtrip ticket to members who fly 18 times… Continue Reading

We never cease to be amazed at the creative ways mileage junkies fuel their habit. From the Washington Post comes this gem: “After her father’s death, Leesa Weiss was in a Rockville funeral… Continue Reading

For many who live life on the road, being a “Road Warrior” is as much a state of mind as it is the state of their frequent flyer accounts. There is true satisfaction with the travel skills… Continue Reading

This just in from the “You know you’ve been flying too much when…” department: Atlanta-based travel newsletter The Ticket reports that Delta SkyMiles members who reach Million… Continue Reading

American Airlines has teamed up with Harrah’s to offer a summer promotion allowing members to win prizes by testing their knowledge of American Airlines’ e-mail products. Five grand prize… Continue Reading