Using the successes of its bigger rivals as a spring-board, Red Lion Hotels has launched a totally redesigned version of http://www.redlion.com. Among the site’s tools and functions are reference… Continue Reading

Midwest Airlines, which overhauled its Web site last September, has recently added several new enhancements to the site. Among the upgrades is a new “My Reservations” section, which now allows… Continue Reading

Points International (the folks who run Points.com) have penned an agreement with Hudson’s Bay Company — Canada’s oldest corporation — that will allow members of frequent travel… Continue Reading

FlyerTalk.com reinforced its position as the world’s most popular frequent flyer community recently as it logged its 4,000,000th user post. Introduced in May of 1998, FlyerTalk averages close to… Continue Reading

It’s been a year since Germany’s Lufthansa introduced onboard wireless Internet access on some flights, and at least eight other international airlines are following its lead. According to… Continue Reading

New Web site enhancements on http://www.MarriottRewards.com and http://www.Marriott.com should allow Marriott Rewards members to book vacations and manage accounts online more easily. The online award… Continue Reading

Spanair has installed an online Web check-in service at http://www.spanair.com. Online check-in opens 23 hours prior to scheduled flight departure time, and is available up to 45 minutes prior to departure… Continue Reading

Hyatt Gold Passport has recently overhauled its Web presence, providing a simplified login process and new back-end technology in an attempt to personalize online account management. For example, once… Continue Reading

Online travel agencies are outperforming airline Web sites in terms of customer experience, and that is impacting their booking success, according to a recent study by Keynote Systems. The Keynote Customer… Continue Reading

Lufthansa has launched a new Web site for U.S. residents with ethnic roots abroad. “WeFlyHome,” a “micro site” accessible via Lufthansa-usa.com, offers members a customized solution… Continue Reading