When your program changes the rules Continue Reading

This month we talk to executives from Alitalia MilleMiglia/Tarom SmartMiles, Points.com and Choice Hotels Privileges. Continue Reading

Conversations with executives from Hyatt Gold Passport, Delta SkyMiles, GlobalPass, Jameson Inns and (KLM) Flying Blue Continue Reading

Frequent flyer programs could be on track to becoming public companies. We look at what value these programs have as hidden airline assets, and what going public might mean to members. Continue Reading

Today's frequent traveler programs are so engaging and rewarding that there's only one thing they can't seem to do -- stop bugging us! Continue Reading

The moment of truth has arrived. The public has spoken, and we are pleased to present the very best of the frequent travel programs with the 15th Annual Freddie Awards. Continue Reading

It's that time of year again, we disclose the winners of the 14th Annual Freddie Awards. This year was indeed an "S" affair with Southwest, Starwood and SAS making a strong statement. Continue Reading

For 16 years, frequent travelers have been asked to make their picks for the best frequent travel programs via the Freddie Awards. The Freddies allow consumers to rank airline and hotel programs from… Continue Reading

This year we celebrate the 17th Annual Freddie Awards, and while programs and travelers have come and gone over that time one thing has remained constant -- the public knows best. The envelope please… Continue Reading

Content, Usability and Navigation Rule The Day Continue Reading