Lufthansa Miles & More recently launched a revamped and updated Web site that includes a new “Online Lounge” and has recently introduced a new airline called Lufthansa Italia that will… Continue Reading

Points.com launched the Global Points Exchange (GPX) program on Dec. 17, 2007. The program allows members of different loyalty programs to trade their miles and points with other GPX users. We recently… Continue Reading

Marriott launched Honored Guest Awards a quarter century ago and the program (now called Marriott Rewards) is celebrating its 25th anniversary this year. Marriott Rewards is almost 30,000 members strong… Continue Reading

During a recent visit to the Alaska Airlines customer care offices in Seattle, we had the opportunity to take a behind-the-scenes tour of the Mileage Plan call center. If you’ve ever called to find… Continue Reading

FlyerTalk.com, the Internet’s most popular Web site for all things miles and points, is celebrating its 10th anniversary this year. We crossed the hallway to speak with Mikel Bowman who has been… Continue Reading

Loews Hotels recently relaunched its loyalty program. The revamped YouFirst program replaces the LoewsFirst program and offers modified benefits at all member levels (see “LoewsFirst? No, YouFirst”… Continue Reading

The following is an interview with Simon Hickey, Executive General Manager Loyalty of Qantas, conducted by Isabelle Oderberg of Business Spectator. You can read the full interview at http://www.businessspectator.com.au… Continue Reading

Best Western recently announced the winner of its Points for Free online video contest. The contest marked the 20th anniversary of the hotel’s Best Western Rewards program, Gold Crown Club International,… Continue Reading

Some frequent flyer programs really know how to reward their most loyal customers. For this issue of InsideFlyer, we checked in with Greg Yob, resident of Gig Harbor, Wash., and proud owner of a brand… Continue Reading

Achieving million-mile status in the air is tough, but have you ever heard of someone reaching such a goal on trains? We caught up with Chris Guenzler, a recent million-miler on Amtrak, to find out how… Continue Reading