InsideFlyer gets an inside perspective from innovators in frequent travel programs.
Czech Airlines operates four different loyalty programs: Frequent Flyer OK Plus for individual customers, Frequent Buyer OK Plus Corporate for SME customers, Jetsters Club for children and Frequent Seller… Continue Reading
We recently interviewed Caryn Carson, winner of American Way magazine’s annual Road Warrior contest. As the new Road Warrior, Caryn received two million Hilton HHonors points and one million AAdvantage… Continue Reading
Kimpton InTouch launched in 2004 and includes a growing number of loyal travelers. Kimpton Hotels & Restaurants is comprised of 48 boutique hotels nationwide and new properties include Kimpton’s… Continue Reading
We spoke with Sharon Cohen, Executive Director, Loyalty Marketing at Fairmont Hotels & Resorts. Fairmont President’s Club has around one million members and the program aims to give each guest… Continue Reading
Gabriel Leigh, a graduate student in journalism at UC Berkeley, created a 20-minute documentary about frequent flyer programs and the mileage junkies who collect miles and status. The documentary titled… Continue Reading
We recently caught up with Alan Lias, Head of Loyalty & Business Development for Virgin Atlantic Airways. Virgin Atlantic is making a strong effort to reach customers where they live–in front… Continue Reading
British Airways, The Mileage Company and Chase Card Services recently announced new benefits to the British Airways Visa Signature Card offered to U.S. residents. The Mileage Company runs the loyalty… Continue Reading
SkiAdcock (a.k.a. Sharon Adcock) is an active member of FlyerTalk.com and frequently posts about current contests and sweepstakes in the “Free Travel Contests and Sweepstakes” forum. As a… Continue Reading
We recently caught up with Rick Rasmussen of Alaska's Mileage Plan to find out how the program is coming along. Continue Reading
We recently spoke with James Abbott, Loyalty Manager, at Air New Zealand Airpoints about the changes the program made from a mileage-based to a currency-based program, as well as a few other topics. Continue Reading