In March of this year, Avis launched Avis First to replace the car rental company’s most frequent renter program, Preferred Select. We recently had an e-mail exchange with Becky Alseth, Senior Vice… Continue Reading

Frontier Airlines EarlyReturns frequent flyer program launched six years ago and continues to grow and attract attention. EarlyReturns won Freddie Awards in the categories of Best Award -- with an award… Continue Reading

We recently talked with George Kerscher, a Delta SkyMiles member with a very special flying companion, Nesbit, his guide dog. Kerscher, who is legally blind, and Nesbit have been traveling together for… Continue Reading

Want to earn miles for watching Web ads? We chat with the president of e-Miles, Mark Drusch. Continue Reading

Free Spirit member Tom Markle is surprised and pleased to be #1. Now what about his pet bird? Continue Reading

Every year, Philippine Airlines hosts a popular golf tournament for its elite-level members. We recently spoke with Assistant Vice President for Products, Ms. Barbara Aragon, about this eagerly awaited… Continue Reading

Some of the brightest new frequent flyer ideas we’ve seen are coming out of Loylogic, a consulting and technology company in Zurich. We managed to catch Dominic Hoffer, CEO, in between new ideas… Continue Reading

One of the most influential marketing executives at the launch of frequent flyer programs in 1981 was Tom Plaskett, SVP Marketing at American Airlines. Tom takes us back to that point in time. InsideFlyer… Continue Reading

Another reader who enjoys talking about her start with collecting miles — way back in 1981. Inside Flyer How did you get started? Sandra Herron I was fresh out of college when it all started; I… Continue Reading

InsideFlyer We’re looking at 25 years of programs. How did you first get started? Lloyd Peterman I’m not very good at it; I just always did my job, sat on an airplane seat and collected miles… Continue Reading