As part of its efforts to become more customer-focused, Delta is making it easier for SkyMiles program members to redeem miles online for award travel.

The award ticket features found at http://www.delta.com/awardticket have been redesigned to incorporate new self-service functions. In addition to existing delta.com award ticket capabilities, SkyMiles members may now use delta.com to redeem miles for awards in Canada, Mexico and the Caribbean; book an award for another passenger, even when the member redeeming miles is not traveling; and redeem miles for one-way, stopover and multi-city awards.