What say you: Is travel getting better or worse?
According to a new Morning Consult survey conducted on behalf of the U.S. Travel Association, it’s gotten so bad that Americans avoided 32 million airline trips during the past year, resulting in $24 billion in foregone spending.
A majority (51 percent) of survey respondents reported that air travel has become more of a hassle in the past five years; only 9 percent felt the travel experience had improved. Among the specific gripes cited were the following:
- Airline fees
- Overall cost of flying
- Airport hassles (long lines, crowded terminals, etc.)
- Government taxes on airline tickets
- Security screening
- Delays and cancellations
- Onboard comfort
While airline fees and the overall cost of flying were by far the most complained about, the survey chose to drill down into travelers’ dissatisfaction with the airport experience instead. Among the airport-related findings:
- 53% of frequent business travelers would have taken more trips if airport hassles were reduced or eliminated.
- 55% of frequent leisure travelers would have taken more trips if airport hassles were reduced or eliminated.
- 60% of respondents want Congress to “modernize airport and traffic control infrastructure to make flying more efficient.”
Related:
Seemingly reluctant to implicate the airlines in the travel mess, the following received scant attention:
- 55% want Congress to “prioritize the needs of passengers.”
- 54% want Congress to regulate how airlines treat their passengers.
The survey seems to have been designed with certain preconceptions in mind, specifically that the root of the current dissatisfaction with travel is primarily a reflection of a degraded airport experience. In fact, the results suggest that airline fees and fares are the prime irritants.
Whether it’s airlines or airports or some combination of the two, the takeaway is that the travel experience is worsening rather than improving.
After 20 years working in the travel industry, and almost that long writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
This article first appeared on SmarterTravel.com, where Tim is Editor-at-Large.
The thing which is really disturbed me is the last year I have gone through five of these scanners operated by trained monkeys (customs goons) who have no idea about what they’re doing, they weren’t optional in austrailia, I was unaware I could decline in uk and choose a search, not sure about Europe. There are career medical specialists warning about the danger of these machines, I am absolutely furious about this and now actively try to ascertain wether there are airports that don’t use them. I find their use absolutely unacceptable and will consider curtailing my plans because of them in future.