BoardingArea extends a warm welcome to Christopher Elliott and his blog Elliott. Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. He is the author of How to Be the World’s Smartest Traveler (and Save Time, Money, and Hassle), and is a National Geographic Traveler’s reader advocate, a nationally syndicated columnist and weekly contributor to The Washington Post and USA Today. With 20 years of experience in handling problems with airlines, car rentals, cruises, hotels, passports and much more his blog is, in his words, “shaped by a drive to help people, drawing on the best traditions of investigative reporting and service journalism.” Learn more about all Boarding Area bloggers at http://www.boardingarea.com/bloggers