SkyMiles members around the world are still grumbling about Delta’s recent changes, but the airline is giving its members what it hopes is the frequent flyer equivalent of antacid — a reduced change fee.
Beginning on March 1, the airline will reduce its same-day change fee from $100 to $25. Gold and Platinum members will have the fee waived entirely. The reduction will apply to tickets purchased after Sept. 5, 2002.
In a related move, Delta will also reduce its seat confirmation fee (which had been instituted in place of a standby fee) from $100 to $25.
Not to be outdone, and perhaps in a move calculated to reassure customers of its continued value, United completely scrapped its proposed $100 standby fee in December. This customer-friendly move was immediately implemented by both American and Continental.