Joe's Web site hits its fourth year, offering wisdom well beyond its age. Joe puts some perspective on a few of the issues near and dear to frequent flyer hearts. Continue Reading
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Letters – September, 29 2005
Devaluation at Delta I just received an email from Delta that they are merging the Frequent Flyer and SkyMiles programs at the end of 2006. Of course, this means a mad dash (relatively speaking) of trading… Continue Reading
Brancatelli – Deja Vu All Over Again in Newark
Continental and JetBlue are about to go to war in Newark. Hmm...a low-fare up-and-comer versus a legacy carrier...wonder what side Joe will choose. Continue Reading
Study: Online Travel Agencies Beating Airline Web Sites At Their Own Game
Online travel agencies are outperforming airline Web sites in terms of customer experience, and that is impacting their booking success, according to a recent study by Keynote Systems. The Keynote Customer… Continue Reading
Brancatelli – The $30 Billion Question about the Big Six
Given all the taxpayer money that's been handed out to struggling airlines, Joe is not amused. His solution? Nationalize 'em. Now, before you think Joe's gone "Che Guevara" on us, hear him out. Continue Reading
Letters – May, 20 2005
A familiar voice wants odds on the next airline to go down, and has some suggestions on how to be a better magazine. What do you think? And from WorldPerks to Flying Dutchman to Flying Blue? All without… Continue Reading
OK, But…
As we noted, Jay and others seem to get caught up in the idea that miles can only be associated with the cost of air travel to be of any value. Ah contraire, we say. Let’s look at all the things… Continue Reading
Brancatelli on Business Travel: Chaos on the Transcons
Transcontinental flights are where it's at. What's "it," though? Joe takes a look at chaos in the current state of coast-to-coast travel. Continue Reading
Brancatelli on Business Travel — Delta's SimpliFares: Not Simple, But Better
Let's be honest: There is ample evidence in Delta's so-called SimpliFares system to prove that the pricing wazirs in Atlanta still don't get it. Continue Reading
The Crystal Ball: Picks and Predictions for the Year Ahead
Take a peek at some prognostications for the friendly skies in 2005: We're talking program consolidations, more member power and other intriguing developments. Continue Reading