Our friends and colleagues over at InsideFlyer Denmark have brought together a special panel of experienced professionals from the airline industry, as well as frequent flyers, to discuss loyalty programs. The aim is to offer insights both from the industry point of view and from the customer perspective too.

If you’ve ever wondered how the airlines really view their loyalty programs and what the future of loyalty programs might be, those are just some of the topics discussed in today’s podcast…

Today’s panel consists of:

• Patrick Menzies – 34+ years in the industry and formerly of South African Airways
• Henrik Lund – 30+ years in industry and formerly of Air Canada, SAS, Aegean and Emirates
• Allan Hoffery – 30+ years in the industry and formerly of Singapore Airlines
• Henrik Schlotfeldt – experienced frequent flyer with SAS and Emirates top-tier elite status

The host is InsideFlyer Denmark Editor and frequent flyer, Henrik Olsen. Henrik currently has top status with SAS and BA.