Lounge access – even when flying on an Economy ticket – is quite possibly the MOST valuable elite benefit for frequent flyers. One of the reasons that I have lost some interest in airline elite status is thus… if you are already paying to fly in Business or First Class (or in my case using miles), then you already receive lounge access, additional baggage, fast track security, etc. But if you travel frequently in Economy, lounge access might be crucial – the difference between a relaxing airport experience and a busy, hectic one. Accordingly, a recent change from Star Alliance is very ominous…
In many airports around the world, airlines do not operate their own Business Class lounges. Instead, the airport operator (or another third party) operates the lounge. Often this is due to space restrictions within the airport, but sometimes it simply doesn’t make sense for an airline to open a lounge to cover one or two daily flights. My home airport of Barcelona is a useful example. No matter which airline I fly, I am going to be visiting one of two lounges – the lounge for Schengen flights or the lounge for non-Schengen flights. (They have names, but it doesn’t really matter…)
In such cases, your airline will simply pay for your access to the shared lounge. Lounge access is almost always offered to those travelling in Business / First Class and to those with the required level of elite status. In the case of the Star Alliance, “Gold” status is needed to access lounges when travelling on Economy tickets.
A recent change, however, means that airlines can simply decide not to offer lounge access to Star Alliance Gold card holders. Here’s the new policy:
At airports where neither a Star Alliance branded lounge nor a Star Alliance member carrier offers a lounge, third party lounges are contracted by some of our member airlines. As a Star Alliance Gold customer travelling on a Star Alliance member airlines operated flight from such airports, you may have access to these third party contract lounges. Please refer to the Lounge Finder to identify which lounges you may have access to, according to the policy of each airline*.
*Check the current policy of the airline with which you are travelling.
In order to gain access to such lounges:
- You will need to show your boarding pass for a flight operated by the Star Alliance member airline that has contracted that lounge.
- If your boarding pass does not show the Star Alliance Gold indicator, you will need to also show a valid Star Alliance Gold card.
- You can bring one guest, who must be travelling on the same Star Alliance flight as you.
The key wording is “may have access”.
“May” is certainly not the same as “will”… in the same way that “subject to availability” often means “if we feel like it”.
A Slippery Slope…
It is already increasingly obvious that Star Alliance airlines are less and less interested in the “elite” members sent their way by other alliance members. According to Gary Leff, this recent change has been driven by United Airlines. United Airlines already offer me a better seat choice as a result of my lowly UA Silver status – received via Marriott – instead of my top tier status from their supposed partner, Turkish Airlines. The Lufthansa Group has already opted out of the “one additional checked bag” policy, at least for “Light” fares. I am sure that there are many such examples…
Now that airlines are allowed to opt out of lounge access on Economy tickets – at least at certain airports – what’s going to follow next?
Care to speculate? Let us know in the comments section…
henry LAX says
once again you’re fear-mongering on behalf of AA and Delta. lounge access were never guaranteed for contract lounges to begin with. You can’t “devalue” something when it wasn’t promised as a benefit in the first place.
Agree with Henry LAX…. “Care to speculate?” is a waste of time. It appears that VERY few lounges will be affected. However the article at first blush sends shivers down ones spine…..that is until you re-read the Star Alliance policy and then realize nothing much has changed. I know you feel you have to post all the time to keep readers, but this is just a flagrant misuse of travel insights that many are looking for.. Stop already!!!!
Marc EWR says
My Star Gold status, achieved as a United 1k, has never allowed me to book upgraded Economy seats on other *A airlines that they offer free to their own elites, nor seats in Business reserved for Senator status. What have I been missing?
One other issue on Star Alliance benefits is that some of the airlines, Lufthansa being one, do not allow priority seating availability to Star Alliance Gold members without paying the same seat upgrade cost as other passengers. This is the case with using UA miles even for economy award travel on Lufthansa. Just getting a seat out of “Greyhound Class” costs $25 or more.
Gian Piero says
Fly with LH flight from Strasbourg to Florence via Munich in economy, as a gold member of SAS, I been refused the access to the lounge in Munich because the flight between Munich and Florence is operated by Air Dolomiti, not a Star Allince member, but 100% owned by Lufthansa.
I complained because the ticket was a LH ticket for the entire sectors, but no way.
One of the worst examples of this is Swiss air. Even when travelling in business class as star alliance gold, 1/3 of the seats in the cabin, so-called “solo seats” will only be allocated on payment of a fee, sometimes several hundred dollars. So much for reciprocal recognition!
Yeah, but they are Swiss, it comes with recalcitrants, personality by-pass, arrogance, thats whyI don’t fly with these people