Delta passengers can now access international WiFi service on flights operating between Atlanta, Detroit, Los Angeles or New York (JFK) and Tokyo (Narita); between Detroit and Seoul-Incheon or Nagoya and between New York (JFK) and Tel Aviv.
The service is available on Delta’s Boeing 747-400 aircraft equipped with Ku-band satellite WiFi. All of Delta’s 747-400 aircraft will have WiFi installed by midyear and installation of WiFi service on Delta’s entire international fleet will be complete by the end of 2015.
Customers can access WiFi services with introductory pricing options that begin with one-hour passes for laptop users starting at $14 and $8 for mobile users, or a flight pass option that will keep customers connected throughout their flight, starting at $24.95 for laptop users and $14.95 for mobile users.
In other news, Delta is starting to equip more than 20,000 flight attendants with handheld Nokia Lumia 1520 phablets, which features a six-inch screen and will replace the smaller Lumia 820 that Delta onboard employees currently use. Delta says the devices will serve as the platform for future, more personalized in-flight customer service like taking meal orders, providing detailed information about customers’ flights including their frequent flyer status and potential need for special services during the flight. The device also replaces the more than 500-page, five-pound On-Board Manual carried by every flight attendant, saving fuel costs for the airline.
Delta’s updated app now allows users to track their bags automatically–they no longer need to scan their bags, they simply tap “Track My Bags” on the home screen to view the progress of all bags in their reservation.