Hyatt Going Ahead with Self-Serve Kiosks

Hyatt Going Ahead with Self-Serve Kiosks

Hyatt Hotels is adding self-service check-in/checkout kiosks to more than 100 of its lobbies in Hyatt Regency and Grand Hyatt hotels in the United States, Canada and the Caribbean. Following an intense and successful six-month trial period in Chicago (Hyatt Regency O’Hare) and New York (Grand Hyatt New York), Hyatt will be rolling out the kiosks to its properties throughout 2005. Hyatt will be the first hotel company to offer the kiosk service across North America and the Caribbean.

Hyatt’s self-service kiosks are tied into the company’s reservation system. Much like the airport kiosks that travelers have become accustomed to, the kiosks read information on a credit card that a guest swipes to begin both check-in and checkout. Once the system recognizes the name and reservation, upon check-in guests can receive their room key, enter their frequent stay Hyatt Gold Passport number and request an upgrade or room change. While checking out the kiosk gives guests the ability to pay, print out a complete receipt, and receive a folio of their stay.

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