Qantas Airways - Booking Classes

Oct 8, 2011
Qantas Airways - Booking Classes
  • Qantas Airways - Booking Classes

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    International classes(top)


    Information on international fare classes and conditions can be found in the following retail clue cards: (Links current 11 Sept 2011)

    Domestic classes(top)


    Information on domestic fare classes and conditions can be found in the Retail domestic clue card. (Link current 28 SEP 2011).

    A table of the cluecard and fare conditions overview (effective 28 SEP 2011) is posted below for your convenience:

    Fare TypeRed eDealFlexi SaverFully FlexibleBusiness
    Fare basis
    EPTSALE
    OPTDEAL*
    QPTDEAL
    NPTDEAL
    SPTDEAL
    VFLEX
    LFLEX
    MFLEX
    KFLEX
    HFLEX
    BFFLEX*
    Y
    IPOX*
    DOX *
    J
    Booking class
    E, O, Q, N, S
    V, L,M, K, H
    B, Y
    I, D, J
    Payment and ticketing
    Instant purchase
    Instant purchase
    Before travel
    Before travel
    Waitlist
    Not permitted
    Not permitted
    Permitted
    Permitted
    Voluntary Rebooking and/or Re-routing:
    Prior to day of departure
    Permitted with change fee A$60^#@
    Permitted #@
    Permitted @
    Permitted @
    On day of departureNot permitted
    Permitted #@
    Permitted @
    Permitted @
    Cancellation / Refund:
    If notification given prior to day of departure
    No refund but ticket value valid for 12 months #
    Change fee on reissue ^
    No refund but ticket value valid for 12 months #
    Full refund or credit #
    Full refund or credit #
    If notification given on day of departureNo refund or credit
    No refund but ticket value valid for 12 months #
    Full refund or credit #
    Full refund or credit #
    No show
    No refund or credit
    No refund or credit
    Full refund or credit #
    Full refund or credit #
    Child fare (2-11 years)
    percentage of adult fare
    100%
    80%
    80%
    80%
    Name Changes ~
    Not permitted unless upgraded to Flexi Saver or above.
    Change fee of A$60 and name change fee of A$80 ^ applies @
    Permitted with name change fee A$80 ^ @
    Permitted
    Permitted


    • ^ Change fees (whether for flights or name) are applied per passenger per ticket at the time of rebooking and include GST. Where a flight or name change fee applies, the fee charged is the fee applicable as at the date the change is made or the ticket is reissued, regardless of the date of original ticket issue. After re-booking, the reissue of the ticket must be completed no later than 1 day following the change. Change fee to be shown as a YR code on the new ticket. Qantas may increase fees. If a fee increase will affect existing bookings, Qantas will update the Fare Guide on qantas.com at least one month before the change.
      Note: No change or cancellation fees apply unless indicated. However, service fees apply to changes made through Qantas Telephone Sales, Qantas Travel Centres, Qantas airport locations and Travel Agents.
    • # Stored credit: The unused value of the ticket may be used as credit towards a new ticket anywhere on the Qantas (QF) network for travel within 12 months of the original ticket issue provided the new fare value is of equal or higher value.
    • @ Fare difference: If the fare and/or Ticket Taxes have increased, the ticket must be reissued reflecting the additional fare and/or Ticket Taxes with the change fee (if applicable). Ticket Taxes mean all taxes, fees, levies and charges that are payable by the purchaser of an airline ticket, including amounts imposed by airports and taxing authorities and airline imposed charges such as fuel, insurance and environmental surcharges.
    • ~ Name change: The value of an unused ticket may, at the request of the passenger named on the ticket, be used as credit towards payment for a new ticket in another person's name. The original booking is cancelled at the request of the passenger named on the ticket and flights for the new passenger must be booked in a new PNR from available inventory. This policy does not allow passengers to hold the original inventory seat. The original issuing office is the only office with the authority to reissue the ticket. Refer to Domestic Retail Name Change Clue Card for further information and conditions.
    • * Fare is applicable on selected markets only