Flying Air Canada

Oct 20, 2011
Flying Air Canada
  • This Wiki page is intended to help you get the most out of your experience flying on Air Canada, whether you are an Aeroplan member or not.


    Before the flight(top)

    Air Canada schedule(top)

    You can use the Air Canada Timetables to quickly see where and when Air Canada Flies.

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    Daily travel outlook(top)

    See this link for today's outlook for possible disruptions to Air Canada and Air Canada Express operated flights. When forecasted weather or other conditions may cause flight delays and possibly cancellations, affected airports are listed by date, region and city.
    To automatically receive alerts for delayed or cancelled flights on your mobile device or by email, sign up for Flight Notification.

    Pre-order duty free(top)

    Review the Air Canada online Duty Free Boutique catalog before you fly and take advantage of pre-ordering your selections which will be delivered to you aboard the plane.

    Check-in options(top)

    Online check-in (on http://www.aircanada.com/) is the best way to check in for your flight. You can check in from your computer, as early as 24 hours before your flight*, and print your boarding pass.

    If you don't have a printer, after completing your web check-in online, you may print your boarding pass at the airport using a self-service check-in kiosk or choose to receive an electronic boarding pass directly on your mobile device.

    You can check in:
    • At any time within the 24-hour period* prior to departure of all your flights; and
    • at least 30 minutes prior to departure for flights within Canada
    • at least 1 hour prior to departure for flights between Canada and the USA
    • at least 1 hour prior to departure for flights between Canada and other countries
    • if you have a connecting flight, up to 24 hours prior to departure time of your final connecting flight
    * Always use airport local time of the last flight in your itinerary to determine when you can check in.

    Choosing the best seat(top)

    You can find the best seats on your flight by first checking the aircraft type on your current itinerary (check at http://www.aircanada.com/aco/manageMyBookings.do if you booked online at aircanada.com).

    Once you know the aircraft type, you can then use either SeatExpert or SeatGuru to determine the pros and cons of each available seat:
    Note that the front part of the Y cabin and the exit row seats are considered premium seats; see the following section for more details.

    Preferred seating(top)

    Air Canada offers a selection of preferred seats in the Y cabin -- those with additional leg room, typically bulkhead and exit row seats -- at additional cost. The following table outlines the costs for these seats. The preferred seats must be purchased prior to check-in.
    North AmericaTangoTango Plus, Latitude
    0-350 miles$25$14
    351-1000 miles$30$20
    1001+ miles$35$25
    InternationalTangoTango Plus, Latitude
    Mexico & Caribbean$25$25
    Europe & Middle East$75$75
    South America$75$75
    Asia & South Pacific$100$100
    International connection via Canada$125$125


    Preferred seats are free to Elite members and Star Alliance Gold members with a Latitude fare, and to Super Elite members with either a Latitude or Tango Plus fare.

    Upgrades(top)

    Air Canada offers three primary methods of upgrading from the Y cabin to J:
    See the Upgrading on Air Canadahelp guide page for additional details.

    Luggage(top)

    For carry-on luggage, Air Canada allows a standard article of 23x40x55 cm (9x15.5x21.5 in), and a personal article of 16x33x43 cm (6x13x17 in). Each one is limited to 10 kg (22 lbs), but in practice the weight of carry-on luggage is rarely checked.
    Checked-luggage limits vary by destination:

    Flights within North America, to Europe, Mexico and the Caribbean
    • J: A maximum of 3 bags of up to 32 kg (70 lbs) each.
    • Y: A maximum of 1 bag of up to 23 kg (50 lbs).
    • Air Canada Elite/Super Elite: 3 bags of up to 32 kg (70 lbs) each.
    • Star Alliance Gold: 3 bags of up to 23 kg (50 lbs) each.
    • Air Canada Prestige, Star Alliance Silver: 2 bags of up to 23 kg (50 lbs) each.
    Other international flights
    • J: A maximum of 3 bags of up to 32 kg (70 lbs) each.
    • Y: A maximum of 2 bags of up to 23 kg (50 lbs) each.
    • Air Canada Elite/Super Elite: 3 bags of up to 32 kg (70 lbs) each.
    • Star Alliance Gold: 3 bags of up to 23 kg (50 lbs) each.
    • Air Canada Prestige, Star Alliance Silver: 2 bags of up to 23 kg (50 lbs) each.
    If your luggage exceeds the above limits, you will need to pay the excess luggage fees as outlined on the Air Canada site.

    Lounge access(top)

    Air Canada passengers travelling in the J cabin are entitled to access the Maple Leaf Lounge (or another Star Alliance lounge -- see the lounge guide) at the departure airport. Air Canada Elite and Super Elite as well as the Star Alliance Gold members are entitled to lounge access regardless of the class of travel, as are the holders of the American Express AeroPlanPlus Platinum card. CIBC Aerogold VISA, CIBC Aerogold VISA INFINITE and CIBC Aerogold VISA Card for Business cardholders can gain lounge access by purchasing CIBC Club Privileges Travel card for $189 annually. Air Canada Elite and Super Elite members, plus their qualifying guests are able to access domestic Maple Leaf Lounges upon arriving at airports in Canada.

    Additionally, if you are departing from a Canadian airport, you can purchase access to the Maple Leaf Lounge for between $30 and $55 at the time of purchasing your ticket. Finally, Air Canada offers annual Maple Leaf Lounge memberships at prices starting from $459.

    Additional details on purchasing Maple Leaf Lounge access are available on the Air Canada web site.

    If you do not have access to a United Airlines Red Carpet Club lounge with status, you can purchase a Red Carpet Club One-time Pass.

    Boarding(top)

    Air Canada boards flights by row number, the highest row numbers (furthest back on the plane) first and the lowest row numbers first.

    Pre-boarding allows for early boarding by families with small children; passengers that require extra time for boarding; Air Canada Prestige, Elite and Super Elite members; and Star Alliance Gold members. Air Canada and Star Alliance members can also board at any time during general boarding; on international flights, a dedicated priority boarding lane is generally available.

    In flight(top)


    Air Canada Fleet(top)

    The Air Canada Fleet consists of 325 aircraft, with Airbus 319, 320, 321 and 330; Boeing 767 and 777; and Embraer E175 and E190 aircraft. Air Canada partners additionally operate Beechcraft 1900D; and Bombardier CRJ-100, CRJ-200, CRJ-705, Dash 8-100 and Dash8-300 aircraft.

    You can read full details on the Air Canada fleet help guide page.

    Entertainment systems(top)

    Most of the Air Canada Fleet has been upgraded to the so-called "XM" configuration that provides audio/video on-demand (AVOD) at each seat, controlled by a touch screen. The AVOD is free of charge, but it does display commercials prior to the start of each movie. The AVOD system includes a selection of movies and TV shows, music, games and moving maps -- although maps are not always available. In international J (on Boeing 777, 763 and Airbus 330 aircraft), the screens are much larger and swing out from the side wall of the "pod."

    The handful of non-XM aircraft are primarily used on tourist routes. Most Jazz (with the exception of the CRA) and all regional partner aircraft do not provide AVOD capability.

    How to find out what is playing on your flight?(top)

    To find out what entertainment will be available to you on your flight, go to the Enroute Air Canada web page, and enter your departure city, destination city, and date of departure.

    Food and beverages(top)

    Flights within North America, and to Mexico and the Caribbean -- under 2 hours
    • J: A complimentary light meal or snack, including a selection of wines and other alcoholic and non-alcoholic beverages.
    • Y: Food for purchase (Onboard Café). Snacks $3 each. Free non-alcoholic beverages. Alcoholic beverages $6. (Two complimentary snacks with the presentation of a Latitude boarding pass.)
    Flights within North America, and to Mexico and the Caribbean -- over 2 hours
    • J: Full complimentary meal service including a selection of wines and other alcoholic and non-alcoholic beverages.
    • Y: Food for purchase (Onboard Café). Snacks $3 each, hot meals $7. Free non-alcoholic beverages. Alcoholic beverages $6. (One complimentary snack and one meal with the presentation of a Latitude boarding pass.)
    International flights
    • J: J: Full complimentary meal service. A broad selection of wines and other alcoholic and non-alcoholic beverages, including champagne and late-bottled vintage port. Complimentary pre-flight champagne, water or orange juice.
    • Y: Food for purchase (Onboard Café). Snacks $3 each, hot meals $7. Free non-alcoholic beverages. Alcoholic beverages $6. (Complimentary snack and one meal with the presentation of a Latitude boarding pass.)
    Flights operated by Jazz
    • Y: Food for purchase (Jazz Café). Snacks on flights longer than 2 hours, sandwiches on flights longer than 3 hours. Free non-alcoholic beverages. (Complimentary snack with the presentation of a Latitude boarding pass.)
    For onboard purchase (either Onboard Café or Jazz Café), payment is accepted only using major credit cards. No special meals are available through either Onboard Café or Jazz Café.

    Air Canada and Aeroplan contact information(top)

    For questions about points, crediting missing points, booking a reward ticket, changing seats on a reward (points) ticket on Air Canada, checking point expiry, transferring points, or Air Canada Top-Tier status, contact Aeroplan at either www.aeroplan.com or 1-800-361-5373.

    For questions about a revenue (non-points) ticket on Air Canada, lost luggage on an Air Canada flight, flight status of an Air Canada flight, delays of an Air Canada flight, service complaints or compliments for an Air Canada flight, contact Air Canada at www.aircanada.com or 1-888-247-2262.

    For any questions regarding a non-Air Canada flight, whether booked by revenue or points, contact the operating airline.

    Prestige, Elite and Super Elite members have access to exclusive priority telephone numbers. If you have such access, the telephone number will be printed on the back of your Aeroplan membership card. Note that these numbers change each year.

    Air Canada onAir(top)

    Live Tracking of the Air Canada Fleet(top)

    Use this link to have a global view of all AC flights live at that point-in-time.
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