Air Canada and Aeroplan FAQ

Jun 1, 2013
Air Canada and Aeroplan FAQ

  • General(top)

    • What is Aeroplan?Aeroplan is Air Canada’s loyalty program. Visit the earning miles and reward travel pages in the Air Canada Help Guide for details.
    • What is the Star Alliance?Air Canada participates in the Star Alliance, a network of global airlines.
    • How many Aeroplan miles will I earn for my flight?See the earning miles page in the help guide for details.
    • Will my Aeroplan miles expire?Eventually, yes – but see managing your miles in the help guide for information about how to keep them from expiring.

    Elite Status(top)

    • How do I qualify for Prestige, Elite or Super Elite status and what are the benefits?
      See the elite status page for all the details.
    • What’s a status mile?
      Status miles and segments are two ways to qualify for elite status; see the elite status page for more information.
    • Can I qualify for status early?
      Elite and Super Elite status will be recognized as soon as you exceed the threshold. See early status recognition in the help guide for more information.
    • I missed qualifying for status by x miles. Will I get it anyway?
      Generally, no, but see missing the qualification in the help guide.



    • Where can I find a Maple Leaf Lounge?Maple Leaf Lounges are located at the major Canadian airports, as well as at CDG, LAX and LHR. See the Star Alliance lounge guide: Canada for the Canadian locations.
    • How can I get access to the lounge?
      Elite or Super Elite status will get you access, but there are other options; see lounge access in the help guide for all the details.
    • Are there other lounges I can use?
      With Elite or Super Elite status, you can use any Star Alliance lounge (bar first-class lounges); see the Star Alliance lounge guide for locations.

    Reward Travel(top)

    • How many miles does it take to go from thisplace to thatplace?See the reward travel help guide page, and then check the AC reward chart.
    • What’s an RTW or Mini-RTW?These are around-the-world flight rewards; see Mini-RTW rewards in the help guide for details.

    Other Questions(top)

    • Where is the best place to buy Air Canada tickets?
      You can buy them anywhere, or book directly on Air Canada reservations.
    • What if I need to change, cancel or upgrade my booking?Visit the Manage My Booking page on the Air Canada web site.
    • How does the On My Way program work?Read about the program on the Air Canada web site.
    • Where can I located information about the EnRoute magazine? EnRoute online is available here