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United Gives Toddler's Seat to Standby Passenger, Makes Mom Hold Him for Whole Flight  

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Counsellor
(@counsellor)

Shirley told Hawaii News Now that she explained to a flight attendant that she'd paid for that seat. They couldn't possibly give Taizo's seat to this standby passenger, could they?

She said the flight attendant said the flight was full and shrugged like Atlas.

Did I mention this was a United Airlines flight?

more at link:

https://www.inc.com/chris-matyszczyk/united-gives-toddlers-seat-to-standby-passenger-ma.html

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Posted : July 6, 2017 6:40 am
satman40
(@satman40)

Who says you can not sell the same seat twice..

Turn United in to the NTB, we have a safety issue, plus theft if service, along with her wages if holding the child..

My guess is a Chicago Attorney would take this on a contingency fee,

Attitude and Ability is everything, without Government Laws we would all be equal, until we are Influenced by others.

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Posted : July 6, 2017 8:23 am
Counsellor
(@counsellor)

satman40, post: 2794503, member: 141424 wrote: My guess is a Chicago Attorney would take this on a contingency fee,

Maybe, if she didn't sign anything that gave up her rights.

It does seem like an open and shut case -- trouble with contract law is that unlike tort law they don't believe in punitive damages. She got the fare back and probably one of those $200 travel vouchers. Still, you can always try.

Negligent infliction of emotional distress might be a possibility, if you find a jurisdiction that recognizes that tort.

For sure I'd contact DOT, but I doubt she'll get any satisfaction from them. It would make it formally a matter of record, though, and who knows, for the safety violation they might fine United.

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Posted : July 6, 2017 8:37 am
colpuck
(@colpuck)

Coming at this from the NRSA stand point. If I had a seat and someone was in it with a BP for that seat I would go talk to the gate agent.

my.flightmemory.com/colpuck
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The views I just expressed are mine and have not been reviewed or approved by my employer or its parent company.

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Posted : July 6, 2017 11:12 am
Counsellor
(@counsellor)

Perhaps she should have, or the stand-by passenger should have been directed to. The story isn't clear, but apparently she and her child were on the plane and in their seats when the standby person showed up. Don't know how he actually got into the seat, but she complained to the flight attendant (who supposedly shrugged her off). I think that (report the problem to the fight attendant) is what I would have done initially as well.

They were all on the plane and I'd be reluctant to get off the plane and try to chase down a gate agent. What happens if they button up the plane while she (and the child) are trying to get a gate agent? Clearly from the facts as presented, the flight attendant is the one who should have gotten the gate agent to come on board to sort it all out.

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Posted : July 6, 2017 11:30 am
satman40
(@satman40)

My guess is United flies direct from Houston no how did she get routed thru Boston..
Almost sounds like a set up or fake news

Attitude and Ability is everything, without Government Laws we would all be equal, until we are Influenced by others.

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Posted : July 6, 2017 1:33 pm
Counsellor
(@counsellor)

The other article referenced ( http://www.kitv.com/story/35811481/united-takes-seat-away-from-2-year-old-resells-ticket ) says she was flying from Hawaii to Boston via Houston. Sounds as though the Hawaii-IAH flight was an old Continental route and maybe the IAH-BOS leg was pre-merger Continental, too, or maybe old UA.

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Posted : July 6, 2017 1:45 pm
satman40
(@satman40)

IHA is a hub, we are always looking for direct flights,

AA has a US Air problem on its Hawaii flights,

That is too long a flight for a 2 year old, not much thought went into her plans..

Attitude and Ability is everything, without Government Laws we would all be equal, until we are Influenced by others.

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Posted : July 6, 2017 2:04 pm