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Is United’s Twitter Feed now just Disinformation and Propaganda? Are they hiding customer criticism  

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ahappyelite
(@ahappyelite)
Silver

When did United stop allowing customers to publicly comment about them on their Twitter Feed? Are they using private messaging?
https://mobile.twitter.com/united?ref_src=twsrc^google|twcamp^serp|twgr^author

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Posted : January 11, 2018 1:18 pm
Randy Petersen
(@randy-petersen)
Admin

There has been some news and earlier info about this subtle change in social service. Here's a recent article for the larger picture:
https://skift.com/2018/01/09/airlines-turn-to-private-messaging-to-avoid-social-media-blowups/

Have a great day and for what it's worth ... behind this post is a guy that loves what he does for frequent flyers, so contact me anytime.

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Posted : January 11, 2018 1:53 pm
bagwell
(@bagwell)

sadelite, I have no idea wtf you're talking about - you can tweet anything you want about united - after you post, they'll invite you to PM them directly for more details...if you really want help.

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Posted : January 12, 2018 2:18 am
ahappyelite
(@ahappyelite)
Silver

The story suggests that to hide details abiut their turdy product they are trying to divert details and comments out of the public realm. You can’t simultaneously purposefully destroy your offering and claim to care about customers. This is an attempt to stifle them. Which is remarkable because no matter how much they suck-there’s only 4 of them and that is at the core of all they do and plan.

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Posted : January 12, 2018 11:15 am
iolaire
(@iolaire)

I have to say I've been treated very well via private message with Comcast for the past three years. November 2015 I tweeted them asked if very low speed plan had been increased from 6/1 to 10/1 they moved me to DM and offered me some high speed package for less than the slow plan at $49. For two more years I DM and asked them to move me back to that $49 slow plan as the year ran out and they spiked me up to the real rate. Each time they offered some version of the 250 Blast plan for a price point under $50. This year its $49 but still comes with no tax like the slow plan so I'm happy...

Various trip reports related to traveling with dialysis and experiencing in center dialysis treatments at Traveling and in center hemodialysis

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Posted : January 12, 2018 12:24 pm
ahappyelite
(@ahappyelite)
Silver

As long as the airlcartel exists, there will be no worse industry. Even cable leaves them in the basement. You can’t construct a deliberately awful product and mouth words about customer service. Which is the reason for the social media coverup-claims about caring about customers are absurd on their face when you create something like Basic Economy.

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Posted : January 12, 2018 12:32 pm