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I Think I'm Done; IROPS & Service Nightmare  

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TravelerRob
(@travelerrob)
Silver

webdes03, post: 2382090, member: 96401 wrote:
Loyalty is something that's earned, not just given. I've been a CO/UA elite for 4 years, and I'm heavily invested (two UA branded CC's) and a large balance of miles. Changing carriers would have a big personal impact on me. That said, airline loyalty from me is based on two things... consistency, and reliability. This is the same for hotels; why would you stay at an aloft hotel in a city you've never been to before? Because you know what you're going to get, you know you'll be met with a smile, and you know it will be clean and comfortable. UA doesn't seem to get this. There's service inconsistencies everywhere, and we're far enough into the merger now that I don't think we should all give them a free pass based on the "we're still merging" argument.
I'll be the most loyal person in the world... recommend your services, shout your name from the rooftops, and be right there with you every step of the way... until cost of that relationship outweighs the value.

Absolutely agree, 100%.

It's always hard to distinguish in posts on a forum whether people are having a "me to" syndrome (meaning you read all the negative stuff about UA and personalize it as your own problems) or experiencing the problems first hand. Your OP alone would probably not cause you or anyone to leave an airline but when you add in all the other stuff then it's quite clear the game has changed. I, of course, meant no disrespect in my post and I hope none was conveyed. But we're getting the bigger picture here now.

Good luck at whatever airline you land at if you decide to become loyal elsewhere. Personally I think the game is over for many and all the airlines are in the same boat. I was loyal at DL for years and moved to CO/UA. Been loyal here for years. Every year I wonder "why?" I will again next year when I earn half the award miles for the same amount of flying based on the new mileage earning rules.

-Rob

2015 Upgrades: UA 80% (8/10); DL 0% (0/0)
2014 Upgrades: UA 77% (43/56); DL 100% (1/1)
UA 1K, Delta Silver (MM), Marriott Platinum
Always somewhere, never anywhere...

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Posted : June 16, 2014 3:31 pm
mrredskin
(@mrredskin)

TravelerRob, post: 2382624, member: 3943 wrote: Sorry you feel I was being derogatory. Definitely not my intention nor do I think I was.

-Rob

well when you call someone a liar (and weren't even there) then I see how people would get mad at that

Think Blue

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Posted : June 16, 2014 3:54 pm
LETTERBOY
(@letterboy)

TravelerRob, post: 2382624, member: 3943 wrote: nor do I think I was.

You weren't, IMO.

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Posted : June 16, 2014 4:07 pm
LIH Prem
(@lih-prem)

TravelerRob, post: 2382624, member: 3943 wrote: Sorry you feel I was being derogatory. Definitely not my intention nor do I think I was.

-Rob

Maybe you didn't intend to do it, but the first line of your reply is basically calling the other person a liar. At least that's how I took it. You used the term "nothing factual", but it's basically the same thing, isn't it? It's just a nicer way of saying it. Then later you said he was "spewing conjecture". If that's not derogatory, what is? Just because you used nice words to do it doesn't mean it isn't derogatory.

I don't want to dwell on it, but I don't see any other way to interpret it. You weren't there, and clearly the OP was rather frustrated based on this and prior experiences, and clearly suffered a very long delay getting to his destination this day and on several previous trips. Who hasn't been there when there's been one of those mx rolling delays or a rolling delay due to inbound a/c? It's very frustrating. And then the GAs made the decision to not offload everybody, making it impossible to get protected on different flights.

Ripping a post apart line by line is sport somewhere else, people seem to look forward to it. I hope that doesn't become the standard here.

-David

DYKWIA? Really? (even though I haven't posted 12 program logos?)

Don't forget about The Lesser Known Blogs especially Frequent Whiner

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Posted : June 17, 2014 3:52 am
LETTERBOY
(@letterboy)

LIH Prem, post: 2382939, member: 417 wrote: Ripping a post apart line by line is sport somewhere else, people seem to look forward to it. I hope that doesn't become the standard here.

So everything posted here must be taken as true? :rolleyes:

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Posted : June 17, 2014 3:26 pm
webdes03
(@webdes03)

LETTERBOY, post: 2383146, member: 1582 wrote: So everything posted here must be taken as true? :rolleyes:

No, and everyone's opinion is welcome. It'd just be nice if we weren't calling each other a liar.

United MileagePlus Platinum | National Emerald Club Executive | Hilton HHonors Silver | Marriott Gold | Global Entry
FlightMemory | Current Stats: 44 Dots, 92 Lines | 2016 Planned Destinations: ALB, NRT, BKK, BNE, MEL, SYD, CNS

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Posted : June 17, 2014 5:16 pm
TravelerRob
(@travelerrob)
Silver

I never called the OP a liar. Read my post. I'm sure the OP is a nice guy.

But when the OP makes comments about the pilots not wanting to fly which is why they took so long to do what they did that's pure conjecture. It's not a nice term. It's an actual term. The OP's feelings do not make it fact on behalf of the airline.

Again, we are dwelling on something that people are reading into via a forum. As always, one should never read sarcasm or emotion into online content or even text messages - bound to get someone in trouble. When a sentence starts with "I feel" then that's pure emotion.

The whole point of this thread is how the OP doesn't want to fly United anymore. My counter point was this one experience of a bad week traveling (in summer no less) I don't think would be enough to cause anyone who is loyal to stop flying with the airline. AA, who the OP wants to go check out, will run into the same issues at some point as well. So really my bottom line remains the same as my original post - it stinks to hear stories like this but we all go through it and we all deal with it differently.

Happy flying.

-Rob

2015 Upgrades: UA 80% (8/10); DL 0% (0/0)
2014 Upgrades: UA 77% (43/56); DL 100% (1/1)
UA 1K, Delta Silver (MM), Marriott Platinum
Always somewhere, never anywhere...

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Posted : June 17, 2014 7:22 pm
KenInEscazu
(@keninescazu)

I'm really not trying to take a role of Defender for everyone being bashed in these threads, but it's funny that I see two cases her that are definitely worthy of comment. The first was for webdes03, and that's posted above.

Written communication, with the onset of more and more ways that we communicate non-verbally via the internet, texts, Skype chats, etc., are becoming the source of more misunderstandings than I think I've seen in all of my 56 years of life. It is so easy to write something that doesn't carry the intended message that it's causing breakups, resentments, disagreements and even divorces.

I've been around Milepoint long enough to see that TravelrRob isn't a habitual instigator. He has written a pretty humble apology followed by a post of support, so I'm inclined to take him at his word that his intentions were different than they were perceived.

Perhaps I've developed a thicker skin as a participant on TOBB, but this place feels like an oasis to me after going over there. I wouldn't even go there if we had more participation here, and I hope that we see more of it as time goes on. Part of keeping this place friendly requires a careful choice of words by those who post and a willingness to forgive by those who feel offended. That may not always be deserved, but it does seem to be the case here.

I really enjoy being here, and I read many posts that others do, too. As time goes on, I am absolutely certain that I will unintentionally offend someone. I sure hope I'm not doing so as I type right now! 😉

Ken W.
- - - - - - - - - - - - - - - - - - - - - - - -
"Problems should be solved on the spot, as soon as they arise. No frontline employee should have to wait for a supervisor's permission."

-- Jan Carlzon, airline executive

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Posted : June 17, 2014 7:37 pm
webdes03
(@webdes03)

My comment was more to LETTERBOY who seems to think that what TravelerRob originally wrote initially was completely acceptable and doesn't see anything wrong with it. I think TravelerRob's reply/apology was perfectly acceptable. I only took offence to the claim that nothing I said was factual, and he's since posted much nicer things. In his defense, I punched out the first reply quickly and didn't really include all of the details. I think the followup makes the whole situation a lot clearer. Sometimes written posts can be very easily the source of misunderstandings... there's no tone in plain words, especially if you don't know the person writing them or have a previous relationship where you can poke a jab or two and have it not be offensive.

All airlines have bad days... I don't care if it's UA, DL, AA, etc. The point to the post, while it was written in the heat of the moment of utter pisseyness, was really that in all of my years of flying, the last six months with United has been worse than any other time.

Take out of it the weather delays of summer. I've still personally had a huge percentage of maintenance delays, grumpy customer service, and a huge lack of standardization of processes between stations. What I think got lost in the back and forth of this post was that the initial 5 hour delay was initially a 90 minute weather delay. The mechanical issue was found after that. When a pilot says it's going to take 3-4 hours to fix, or maybe not be fixable at all. Why wouldn't you officially deplane the aircraft. The fact that we had to board by writing our name/seat number on a piece of paper should underscore my entire point about following procedures. Does United not have a documented procedure for deplaning and reboarding? If I'd chosen an early AM flight to LGA or JFK instead of sitting around for 4 hours, that should have been a choice, but since we were never officially deplaned it wasn't an option. Tie that to the fact that there wasn't a single PA or status update made in a nearly 4 hour period is pretty sad. It was literally passengers saying "well that guy over there said he overheard this"... everyone was guessing... and much of the frustration and aggravation probably could have been cured with a simple announcement once in a while.

I think the weather cancellation on the flight home was aggravated by the obvious casual attitude of the crew. When the crew says they're going to deplane, but reboard in 20 minutes once they've found someone to fuel the aircraft and they know there's weather coming in, it's obvious to me that they didn't want to go. Yes it's conjecture... the pilot didn't say "I don't want to fly", but they all spent more time standing in the galley chatting than they did working on paperwork, or working the radio. They knew all well that if they deplaned us before the storm started we likely wouldn't be going. If they'd had said "there's a storm on the field, we'll deplane you until it passes through" that'd be one thing, but the communication was downright deceptive. Yes that's my opinion.

I also think it's important to note that these issues (at least for me) are consistently with the regional carriers. I've made 4 roundtrips this year RDU-SFO, 3 on a sCO crewed 737 and one on a sUA crewed A320. All of those trips were great, except for those horrible new Y seats on the A320's. That said, I still hold UA accountable for them. It's UA that answers the phone when you call, and it's UA that chooses to do business with and selects the regional operators. Operational reliability needs to be managed better, and higher standards enforced.

United MileagePlus Platinum | National Emerald Club Executive | Hilton HHonors Silver | Marriott Gold | Global Entry
FlightMemory | Current Stats: 44 Dots, 92 Lines | 2016 Planned Destinations: ALB, NRT, BKK, BNE, MEL, SYD, CNS

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Posted : June 17, 2014 8:55 pm
LIH Prem
(@lih-prem)

LETTERBOY, post: 2383146, member: 1582 wrote: So everything posted here must be taken as true? :rolleyes:

No, you have to read between the lines sometimes.

Personally, I don't think there's any reason not to believe the account of the chain of events, but the reasons for the actions of the crew and GAs were clearly conjecture by somebody that was very frustrated at the time. I'm sure we've all been there.

-David

DYKWIA? Really? (even though I haven't posted 12 program logos?)

Don't forget about The Lesser Known Blogs especially Frequent Whiner

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Posted : June 18, 2014 1:08 am
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