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Curious... why are there no posts about yesterday's glitch?  

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desamo
(@desamo)

Rob, post: 2185240, member: 155 wrote: Honestly, united.com has always had session management issues when viewing reservations or trying to make new reservations. I always make sure that I'm only trying to perform one task at a time on that website or else who knows what might get mucked up.

If I need other information, I use two browsers, and the second one's either not logged in or logged into my husband's account.

UA Gold * HHonors Gold * Marriott Gold * deirdre.net * OpenFlights

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Posted : October 15, 2013 7:41 pm
Misplaced Texan
(@misplaced-texan)

Rob, post: 2185836, member: 155 wrote: Did anyone actually get a ticket without being charged either the correct number of miles or the correct number of dollars? I haven't seen anyone yet. I don't really see this as a "mistake fare glitch" but as "someone didn't understand one of the corner cases of how the website doesn't work, and thought they had hit a gold mine when in reality they had made much sound and fury signifying nothing".

Yeah, I think that's the big difference. The previous ones were an issue with the back-end systems and they actually ticketed. This is nothing more than being able to make the website display fun things by screwing with it heavily.

My line and dot memory. (Each unique vector only listed once)

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Posted : October 15, 2013 8:58 pm
katstarr
(@katstarr)

iolaire, post: 2185195, member: 250 wrote: What was the glitch? I saw tweet yeasterday from Mr. Pickels that made it look like something was up, and then this post: http://first2board.com/willrunformiles/2013/10/15/another-united-glitch-experience/ , but I've not see what it was...

thank you for posting this! I didn't go into detail about the United malfunction - but more concentrated on "a day in the life of a mistake fare".

check out what's trending on Twitter! #HonorTheTickets!

Gold Diamond Platinum
Will Run For Miles~ A Prior2Boarding Blog Combining TRAVEL, FITNESS & RUNNING

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Posted : October 15, 2013 9:43 pm
Wandering Aramean
(@wandering-aramean)

katstarr, post: 2186075, member: 5106 wrote: check out what's trending on Twitter! #HonorTheTickets!

:rolleyes:

Fighting to get them to honor a "deal" such as this gives the community a bad name. The tickets were never issued. There was no obligation to issue them. Move on.

Wandering Aramean | Twitter | Travel Tools | World Heritage Sites | Trip Reports

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Posted : October 15, 2013 9:46 pm
genemk2
(@genemk2)

Wandering Aramean, post: 2186076, member: 23 wrote: :rolleyes:

Fighting to get them to honor a "deal" such as this gives the community a bad name. The tickets were never issued. There was no obligation to issue them. Move on.

+1.

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Posted : October 15, 2013 9:54 pm
katstarr
(@katstarr)

Wandering Aramean, post: 2186076, member: 23 wrote: :rolleyes:

Fighting to get them to honor a "deal" such as this gives the community a bad name. The tickets were never issued. There was no obligation to issue them. Move on.

oh Seth - does my post sound like I'm putting up a fight? I was just telling the story - trying to keep it as judgment-free as possible. I understand all sides and I'm not really big on soap boxes..

Gold Diamond Platinum
Will Run For Miles~ A Prior2Boarding Blog Combining TRAVEL, FITNESS & RUNNING

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Posted : October 15, 2013 10:07 pm
Wandering Aramean
(@wandering-aramean)

I didn't read your post, mostly because I don't really care all that much. But the apparent support of the twitter # crap is enough for me to :rolleyes: at.

Wandering Aramean | Twitter | Travel Tools | World Heritage Sites | Trip Reports

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Posted : October 15, 2013 10:31 pm
CDKing
(@cdking)

The whole whining thing is getting annoying. You (in a general sense) tried to game a glitch, you got caught, move on. People are trying to make it sound like it mysteriously happened, I'm all for gaming the system but it displayed the correct price the whole time just with a $ in front if the miles needed.

2013 EQM AS 39K - 15 segs | UA 78K - 50 segs
2012 EQM AS 40K - 16 segments | CO/UA 154K - 105 segments
#1 rule of a deal

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Posted : October 15, 2013 10:55 pm
KenInEscazu
(@keninescazu)

This was going on late Saturday night, and I saw the posts on TOBB. There were reports that UA was upgrading or repairing something on the site, and for that reason alone, I looked. I needed a flight from DFW-MDE-DFE for Jan. and Feb. respectively, and after checking the fares, I plugged it in as a business class mileage award just for fun.

First off, I was surprised that as a 1K booking that far out (Jan. 25th departure), the only saver awards were on AV/TA. So I selected my flights and proceeded to see how they priced them. Imagine my surprise when it offered them to me for less than an E seat on either airline. So I bought it, got the confirmation, and it ticketed.

I'm still giggling about this. It is just short of the PQD spend requirement (MDE is not a cheap destination), I get to connect through SAL without having to claim and recheck my luggage at IAH, I spend less time in the air with a shorter overall travel time, I saved hundreds of dollars and I get to fly on those Taca E190s on all 4 legs in Clase Negocios. That's one of my favorite premium cabins.

I have no idea if this was an error resulting from their tinkering with their system, but it is now booked and paid for, with a ticket number. I'm in!

Ken W.
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"Problems should be solved on the spot, as soon as they arise. No frontline employee should have to wait for a supervisor's permission."

-- Jan Carlzon, airline executive

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Posted : October 15, 2013 11:07 pm
Rob
 Rob
(@rob)

KenInEscazu, post: 2186180, member: 40102 wrote: This was going on late Saturday night, and I saw the posts on TOBB. There were reports that UA was upgrading or repairing something on the site, and for that reason alone, I looked. I needed a flight from DFW-MDE-DFE for Jan. and Feb. respectively, and after checking the fares, I plugged it in as a business class mileage award just for fun.

First off, I was surprised that as a 1K booking that far out (Jan. 25th departure), the only saver awards were on AV/TA. So I selected my flights and proceeded to see how they priced them. Imagine my surprise when it offered them to me for less than an E seat on either airline. So I bought it, got the confirmation, and it ticketed.

I'm still giggling about this. It is just short of the PQD spend requirement (MDE is not a cheap destination), I get to connect through SAL without having to claim and recheck my luggage at IAH, I spend less time in the air with a shorter overall travel time, I saved hundreds of dollars and I get to fly on those Taca E190s on all 4 legs in Clase Negocios. That's one of my favorite premium cabins.

I have no idea if this was an error resulting from their tinkering with their system, but it is now booked and paid for, with a ticket number. I'm in!

Well, I sit corrected; you're the first I've heard to actually have something ticket. No miles deducted?

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Posted : October 16, 2013 12:17 am
KenInEscazu
(@keninescazu)

Rob, post: 2186231, member: 155 wrote: Well, I sit corrected; you're the first I've heard to actually have something ticket. No miles deducted?

No miles. I opted out of the mileage ticket when the "You can buy this ticket now for..." message appeared. I don't know if mine has anything to do with what was reported. I paid over $800 for my ticket, so it was far from free. It was just a whole lot cheaper than what was being quoted on the results for purchasing tickets.

Ken W.
- - - - - - - - - - - - - - - - - - - - - - - -
"Problems should be solved on the spot, as soon as they arise. No frontline employee should have to wait for a supervisor's permission."

-- Jan Carlzon, airline executive

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Posted : October 16, 2013 12:30 am
KenInEscazu
(@keninescazu)

For the record, I checked UA and TA Saturday night, and they had nothing under about $1250 for business class. Tonight I checked AA, and they have nothing under $1321. The cheapest coach tickets I saw were the lowest class on TA at about $660, where you were not allowed to choose your seat. AA has some Choice tickets for $762, but the more appealing times are $835. Some are in the $9XXs. For coach.

If there was an error on my ticket, and I think there was, it was the site offering me the opportunity to buy THIS ticket for $8XX in the box that usually says "Buy this ticket in Economy for..." As I was checking out, it offered me the opportunity "Buy up to First Class for only $450 more." There is no F on these flights. It's Clase Economica and Clase Negocios. That's Economy Class and Business Class for my north American friends who don't understand a word of Spanish. 😉

Ken W.
- - - - - - - - - - - - - - - - - - - - - - - -
"Problems should be solved on the spot, as soon as they arise. No frontline employee should have to wait for a supervisor's permission."

-- Jan Carlzon, airline executive

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Posted : October 16, 2013 12:40 am
Rob
 Rob
(@rob)

KenInEscazu, post: 2186241, member: 40102 wrote: No miles. I opted out of the mileage ticket when the "You can buy this ticket now for..." message appeared. I don't know if mine has anything to do with what was reported. I paid over $800 for my ticket, so it was far from free. It was just a whole lot cheaper than what was being quoted on the results for purchasing tickets.

Ah, in that case I sit uncorrected and reiterate my earlier assertion 😛 You've got me curious now if the "you can buy this ticket now" messages regularly show better prices.

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Posted : October 16, 2013 12:41 am
KenInEscazu
(@keninescazu)

Rob, post: 2186251, member: 155 wrote: You've got me curious now if the "you can buy this ticket now" messages regularly show better prices.

Well... Now there are two of us who will always be checking that before we buy any more tickets. 😀

(Us and the UA corporate lurkers, that is. 😉 Now that I posted this publicly. ::Slapping self on the head:: )

Ken W.
- - - - - - - - - - - - - - - - - - - - - - - -
"Problems should be solved on the spot, as soon as they arise. No frontline employee should have to wait for a supervisor's permission."

-- Jan Carlzon, airline executive

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Posted : October 16, 2013 1:07 am
JC1120
(@jc1120)
Silver

I do know they are in the process of making rather large coding changes to the website in preparation for rolling out an entirely new website. That's probably whats causing all the issues recently.

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Posted : October 16, 2013 1:19 am
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