"To serve you faster and to better protect your account, we will soon require that all members set up a PIN to be used when calling the Aeroplan Contact Centre. Make sure to share your PIN with anyone who may contact us on your behalf." They provide a link to set up one's PIN, but when I tried in typical fashion I got the following message: "Sorry Due to a technical issue, our web site is currently unavailable. Please accept our apologies for any inconvenience this may cause you. Be sure to come back later and try again. Thank you for your patience." They will give 100 points for setting up your PIN by Sept 13.