XV Beacon Hotel Boston – Good hard product, weak soft product

Discussion in 'Luxury Hotels' started by NYBanker, Jul 26, 2015.  |  Print Topic

  1. NYBanker
    Original Member

    NYBanker Gold Member

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    Overview: An in-city, boutique hotel that misses the mark on a luxury experience
    Strengths: Rooms (excluding bathrooms), location
    Drawbacks: Service experience, bathrooms, Virtuoso is an afterthought
    Notable: Room service has access to their in-house steak house (great), but brought me someone else’s order (not great)

    This property has the potential to be a very nice, in-city boutique hotel. The rooms are done very nicely (except for a shower issue) and offer a feel very different to Boston's Ritz (review) or Four Seasons. With some meaningful improvement to service, this would be a strong offering in Boston. Until the service standards are improved, however, this isn’t a property I’d recommend staying at.

    Full review here: http://sitinfirst.com/2015/07/xv-beacon-hotel-good-hard-product-weak-soft-product/

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    Sammich and uggboy like this.
  2. adamefimoff2

    adamefimoff2 Silver Member

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    So are there any hotels to go to in Boston @NYBanker
     

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