WSJ reports AA had a mole at SMD3

Discussion in 'American Airlines | AAdvantage' started by NYBanker, Sep 15, 2011.  |  Print Topic

  1. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    The Wall Street Journal is reporting that AA had a mole participate in SMD3. Anyone know who it was? Did they identify themselves?

     
    JohnDeere19, sobore, DLroads and 2 others like this.
  2. Mike Reed

    Mike Reed Gold Member

    Messages:
    2,414
    Likes Received:
    3,574
    Status Points:
    2,025
    Considering that everything was public information, and there's a Oneworld MegaDo coming up, I'm not sure what we're getting at here?
     
  3. Quasiconvexity
    Original Member

    Quasiconvexity Gold Member

    Messages:
    597
    Likes Received:
    1,784
    Status Points:
    1,020
  4. milchap
    Original Member

    milchap Gold Member

    Messages:
    27,654
    Likes Received:
    148,059
    Status Points:
    20,020
    Is there a link to the WSJ report?
    I am also impressed that SMD3 caught the attention of the WSJ. :cool:
     
    JohnDeere19, DLroads and uggboy like this.
  5. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
  6. canucklehead
    Original Member

    canucklehead Gold Member

    Messages:
    5,895
    Likes Received:
    22,059
    Status Points:
    11,070
    Would be interesting if they place their Air Canada 777-300 model in their office when they went back to work at AA!!! :D
     
  7. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    It's interesting on a number of fronts (if true):
    A) That AA sent someone to a competitor's event
    B) That at least the WSJ found out

    While presumably the information shared was largely public, I suspect some of the Q+A with the various company executives might have gotten interesting. While it's normal for executives of one company to listen in to their competitors' earning calls, it's highly unusual to ask questions on those calls. While I don't know if this person asked questions or not, compared to an earnings call, this event sounds like it was more intimate and informal.

    No one has answered if the AA person identified themselves. Does anyone recall an AA person making themselves known?
     
  8. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    Indeed. It's amazing what a good PR effort can get done.
     
    uggboy, JohnDeere19 and Flyer1976 like this.
  9. Randy Petersen
    Original Member

    Randy Petersen Founder

    Messages:
    2,731
    Likes Received:
    15,136
    Status Points:
    10,520
    Let's take another look at this—doubtful that it was seen a competitive spying. I applaud AAdvantage for wanting to do their research to learn what makes successful events for customers. The idea of customers "playing airlines" is not an everyday experience in these numbers and I even look to welcome someone from SkyTeam or Delta to fly along on the OWMD to also learn a little about another customer experience. So, applause, applause AAdvantage, because you are sure off to a great start with us and we look forward to a wonderful experience with oneworld.
     
  10. mowogo
    Original Member

    mowogo Gold Member

    Messages:
    7,078
    Likes Received:
    12,942
    Status Points:
    12,520
    Really, if AA can learn from the *MegaDO, then that makes for a better event, which will only cause *Alliance to make their event better, which will force OneWorld to improve their game. I look at this as a good thing for everyone, especially since AA can give feedback to Hyatt, to improve that section of the program
     
    uggboy, JohnDeere19, DLroads and 2 others like this.
  11. rdraper

    rdraper Silver Member

    Messages:
    57
    Likes Received:
    57
    Status Points:
    270
    I only fly Delta and attended SMD3. Definitely a worthwhile experience. Certainly good for folks to experience other alliances.
     
    uggboy, JohnDeere19 and DLroads like this.
  12. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    Did the purported aa rep identify themselves to you or others?
     
    uggboy, JohnDeere19 and DLroads like this.
  13. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    I hope airlines send employees to fly on competitive carriers as well - to see what's going on - periodically. Chain restaurants do this all the time.

    Seems none of the domestic carriers have sent anyone on CX F in a while (or, if they did, the ee got so loaded up Krug, he/she forgot to submit their notes!).
     
    uggboy and JohnDeere19 like this.
  14. wijomas
    Original Member

    wijomas Gold Member

    Messages:
    1,806
    Likes Received:
    7,508
    Status Points:
    6,470
    Yes, there was an AA staffer there who I had the pleasure of speaking to. That person no doubt wanted to be there to see what AA had to contend with for the OWMD, but they were also there to have fun just like the rest of us. And Scott McCartney from the WSJ has been on two SMD charters, and came to meet us in Houston for SMD2. He's a friend of the family now ;)

    I don't think you should read too much into this. No-one really cares who people are or what they do, so long as they have fun and enjoy themselves! :)
     
    uggboy, JohnDeere19, NYBanker and 2 others like this.
  15. wijomas
    Original Member

    wijomas Gold Member

    Messages:
    1,806
    Likes Received:
    7,508
    Status Points:
    6,470
    Yes.
     
    uggboy, JohnDeere19 and NYBanker like this.
  16. legalalien
    Original Member

    legalalien Gold Member

    Messages:
    4,536
    Likes Received:
    9,301
    Status Points:
    7,770
    Scott McCartney was with us for a part of SMDIII, so it's not a surprise that he wrote about it in his blog. The AA rep kept a low profile, and understandably so, but her presence was a bit of an open secret, I think. I'm sure that everything happened with the organizers' approval, and I wouldn't be surprised if UA reps were also aware of it.
     
    uggboy, JohnDeere19 and NYBanker like this.
  17. Randy Petersen
    Original Member

    Randy Petersen Founder

    Messages:
    2,731
    Likes Received:
    15,136
    Status Points:
    10,520
    Yes they did and even had courtesy to inquire in advance. It's important when planning any event to learn as much as possible about those who might be attending given it's not really just about AAdvantage but a wide array of airline customers from other airlines and AAdvantage so far has shown nothing less than the most positive and can-do attitude for this event. And not to be lost ... they are the ones who initially asked MD and MilePoint when they could do a MegaDo. In other words, they asked us out.
     
    uggboy and JohnDeere19 like this.
  18. wijomas
    Original Member

    wijomas Gold Member

    Messages:
    1,806
    Likes Received:
    7,508
    Status Points:
    6,470
    I never get asked out by airline executives. I'm feeling left out here. :p
     
  19. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    Ahhhh. Sounds like it was very well handled! Thanks for explaining.
     
    TRAVELSIG, uggboy and JohnDeere19 like this.
  20. wijomas
    Original Member

    wijomas Gold Member

    Messages:
    1,806
    Likes Received:
    7,508
    Status Points:
    6,470
    Congrats on post 780,000! :)
     
  21. JohnDeere19
    Original Member

    JohnDeere19 Gold Member

    Messages:
    3,392
    Likes Received:
    6,892
    Status Points:
    4,625
    I completely agree. I wish I could've been there or would be able to join the OW DO, but I unfortunately don't have the time. Hopefully next TIME! ;)
     
    uggboy likes this.
  22. wijomas
    Original Member

    wijomas Gold Member

    Messages:
    1,806
    Likes Received:
    7,508
    Status Points:
    6,470
    OW Mega DO is next year! :p
     
    uggboy and JohnDeere19 like this.
  23. JohnDeere19
    Original Member

    JohnDeere19 Gold Member

    Messages:
    3,392
    Likes Received:
    6,892
    Status Points:
    4,625
    Yup, I meant the one after next...either way, fingers crossed!
     
    uggboy and wijomas like this.
  24. TRAVELSIG
    Original Member

    TRAVELSIG Gold Member

    Messages:
    3,942
    Likes Received:
    5,509
    Status Points:
    4,145
    As expected- well handled- however it sounds better for the media to talk about a "mole".
     
  25. mommypoints

    mommypoints Gold Member

    Messages:
    864
    Likes Received:
    2,476
    Status Points:
    1,145
    Totally agree - the AA "mole" is just a travel junkie at heart like the rest of us. They just also happen to be in a position to help make the OWMD as amazing as possible. I personally had a great time hanging out with the "mole" (who wasn't so much a mole.....they just didn't walk around wearing a sign that said "I heart American Airlines!") and I totally trust that the OWMD is in great hands on the AA front.
     
    DCtrAAveler and wijomas like this.

Share This Page