WSJ Gets it Right, "United Continental's Miles Program to Penalize Average Fliers"

Discussion in 'United Airlines | MileagePlus' started by chitownflyer, Jun 12, 2014.  |  Print Topic

  1. chitownflyer
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    chitownflyer Silver Member

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    In our egalitarian nation, people value being treated fairly. This also extends to Europe and much of the world. The WSJ properly calls the changes to the United Mileage Plus as penalizing the average flyer. It has interesting information on possible increased reward redemptions. Please note this article requires a WSJ subscription.

    http://online.wsj.com/articles/unit...-award-miles-based-on-ticket-price-1402368061

    "It declined to say whether changes in redemption levels are in store in the future."

    This means United once again copy and paste Delta's 5 tiered award redemptions quickly after it is announced and placed online. These are the future changes that penalize the customer, and they will not like them.
     
    Last edited: Jun 12, 2014
  2. WilliamQ

    WilliamQ Gold Member

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  3. chitownflyer
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    chitownflyer Silver Member

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  4. NYCUA1K

    NYCUA1K Gold Member

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    Smisek's entire tenure as UACO CEO has been focused on making UA the best possible imitation of DL. He must have reasoned that because DL is cleaning UA's clock, the best strategy is not try to beat DL by introducing innovative concepts; the best way forward is simply to do whatever DL does and UA would be fine. The world's leading airline (sm) is a shadow company -- DL's shadow.
     
  5. HeathrowGuy
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    HeathrowGuy Gold Member

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    Thing is, he copies only half of Delta, at best. Copy the improving service levels and operational reliability and then mimicry doesn't look so bad. ;)
     
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  6. Wandering Aramean
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    Wandering Aramean Gold Member

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    Oh, irony. ;)
     
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  7. NYCUA1K

    NYCUA1K Gold Member

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    Excellent point. UA's been doing a poor imitation, which explains their dismal profit in relation to DL's.
     
  8. newbluesea
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    newbluesea Gold Member

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    Yup ... this from a publication who has never shown anything but disdain for the less fortunate in our society..... must only because somebody there thinks the new UAL policy will affect their bottom line :rolleyes:
     
  9. rrgg
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    rrgg Silver Member

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    What?
     
  10. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    UA (the airline) is hardly a copy of Delta (the airline).

    Loyalty programs have copied from each other since the day they were invented by AA a few decades ago. And it seems you were okay with it when it was to your advantage. E.g. when they all magically decided that length of flight is the measure to base their reward earnings on, which an objective unbiased observer (someone who never had seen loyalty programs before) might find just as odd as if hotels used "height of hotel" as a measure of rewarding their customers.

    They all had 25k domestic awards, some sort of upgrade system for international travel (GPU, eVIP, SWU), 500 mile upgrades (stickers in AA parlance) for domestic upgrades, later unlimited upgrades. Elite levels at 25k, 50k, ... All very similar.

    (NB: distance-based rewards are to my advantage, too, so naturally I like those programs as well)
     
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  11. NYCUA1K

    NYCUA1K Gold Member

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    True, and HeathrowGuy made the point already. UA would be doing better if they copied "the improving service levels and operational reliability." The copying has been limited to making a decent FF program like MileagePlus into a mediocre one a la SkyPeso. If you are going to copy, why copy an inferior product?

    As for the rest of your post about my suddenly not liking the copying, well I do not have to like it when it is the copying of an inferior product. In fact, I just addressed it and it is apples and oranges.
     
  12. chitownflyer
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    chitownflyer Silver Member

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    Delta should trademark and patent their upcoming 5 tiered award redemption system once it is implemented. Then United would have to pay a fee to copy Delta's proprietary system for licensing their rewards platform.
     
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  13. meFIRST

    meFIRST Silver Member

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    Amen
     
  14. meFIRST

    meFIRST Silver Member

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    I confer that Smisek's team only copied the worst of Delta, and did not copy the best. Improved transon service, amenities etc.
    Its like trying to copy someones recipe for a cake but omitting the butter and eggs
     
  15. chitownflyer
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    chitownflyer Silver Member

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    It is also akin to using artificial preservatives.
     
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  16. blackjack-21

    blackjack-21 Gold Member

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    And no baking soda to make it rise above the rest.
     
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