I have a problem (with a partially flown award ticket that is now worthless due to AA discontinuing a route) where I have reached the end of the road with the Exec Plat desk. I have been told that AA's customer service department is only concerned with 'past date' issues and in any case I am not inclined to seek help from a quasi call-center operation armed with nothing more than a bunch of denial template letters. Perhaps I am being too harsh on them Does anybody have a snail mail contact address of a senior executive at AA / Advantage to whom I could write? If yes, please post it on this thread or send me a PM. For those who are curious to know more, please understand that I am unwilling to spill the beans on this very public forum.