When we returned our rental car in Los Angeles the other night, the agent used his scanner on the bar code on the vehicle's dashboard. Nothing. He asked to see our contract and scanned its bar code. Nothing. "Hmmm. Maybe the computer's down." He copied the vehicle information onto a piece of paper and directed us to a long line inside. "We don't have any record of this vehicle being rented!" the surprised agent told us. "In fact, we don't even have any information about its whereabouts or that you rented any car from us. The computer says you were a 'no-show'. You could have just kept this car and we'd have never known the difference." She manually computed the rental charge from the information we provided her. She came up with a higher cost than our online rental agreement. We showed her our printout and she adjusted her rate downward to match ours. "Thank you for being so honest" she said in parting. Hmmm.