Winning the hearts and minds of airline phone agents – A complete diagnostic guide

Discussion in 'Blogstand' started by BoardingArea, Aug 13, 2014.  |  Print Topic

  1. BoardingArea

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    This may be old hat for more seasoned readers, but I tried to compile all the conventional wisdom for booking awards with agents over the phone. Feel free to forward to friends or family members that are about to book their first “complicated” awards. Within the frequent flyer community, there is a common mantra when dealing [...]

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