Winning hearts and minds of airline phone agents – When things go wrong

Discussion in 'Blogstand' started by BoardingArea, Aug 15, 2014.

  1. BoardingArea

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    On Wednesday, we looked at how to talk with agents for complicated award bookings, with a focus on making the conversation as quick and painless as possible. Today, we’ll look at (as many reasons I could think of) what to do when the agent hits a snag or can’t book an award ticket. Sometimes it’s [...]

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