Why refunds department is so bad ?

Discussion in 'bmi | Diamond Club' started by G_G, May 5, 2011.  |  Print Topic

  1. G_G
    Original Member

    G_G Gold Member

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    - I've been issued an award ticket with wrong taxes on februrary 27th.

    - I've called ICC on februrary 28th and they told me they asked the revenue department to credit the difference back.

    - I've sent an email at refunds at fybmi dot com on March 31.

    - I've received this answer on April 19th :
    "Dear Mr G_G

    Regarding this issue. Yes, we were advised by Diamond Club to refund back the amount of £xx.xx as it was mentioned to you by one of their people and I will be refunding it back to your Visa card.
    I will send you an email once I've done the refund which is sometime this week.

    Maria B.
    bmi Revenue Services"

    - Since I didn't receive anything since this email, I'm sending emails again and this is what I'm receiving now :
    "Your message

    Subject: Attn Mrs MARIA B. RE: XXXXX-diamond club booking
    Sent: Tue, 3 May 2011 13:42:45 +0100

    was not readThu, 5 May 2011 07:17:47 +0100" :(:oops:


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