I have been a mileage plus member in Europe for almost 10 years. In the past I have used mileage to book hotels and car hire but have been told the current policy excludes Europeans from using their mileage for this purpose. Uniterd say they dont have to provide a reason for this and promotions vary. Look closely at the UK United Mileage plus web page and their is only encouragement to join and collect miles, no mention of exclusion at all. Another brilliant idea is I can fly three times a year to LA from london have enough miles for premier silver but sorry you need to fly 4 times to be allowed to be part of the mileage plus program. (Sorry wives and Partners no point in occasional trips any more). Is ther any real point in trying to stay a United Customer when it appears that United dont like Europeans any more.