I am going to be a little vague, just in case someone could get in trouble for breaking rules for me, but I wanted to share a positive experience I just had with Delta. Background, I am Gold Medallion, and the help I received was from the Medallion desk. Yesterday I booked award tickets for my wife and myself on 2 domestic tickets. I personally value my miles at 1 cent each, roundtrip would have cost $360 each .... found 2 award tickets at 25,000 miles each. Figured I'd book the award seats. Tonight, I get home and see that roundtrip dropped to $202 after all taxes and fees. I called up Delta and asked if I could cancel (about 30 hours after booking) and buy the tickets. The very polite and friendly agent explained that of course I could, but there would be a $300 miles redeposit fee, and they do not allow 24 hour fee free cancelation of award tickets (like they do on purchased tickets). She then said, let me put you on hold and ask a supervisor. The nice lady came back, and said, if I was willing to buy the new tickets while on the phone, they would waive the redeposit fees. I agreed, and I was able to book new tickets. The Delta agents saw this as a win for Delta, revenue tickets ahead of non-revenue tickets (and yes I realize that the liability of those miles is still on their books). This was clearly a win for me, I would rather keep my miles and buy the tickets on sale. As a gold medallion (and my wife without status) we are now in line for a chance at upgrades. Someone was empowered to help me, and I really appreciate that! I just wanted to share a positive story, when we hear so many negative ones.