Why Consumers Used to Win When They’d Voice Objections to Changes, and Why You Won’t Win Today.

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    Back in April of last year, I wrote Five Times Consumers Won Against Frequent Flyer Program Changes. In the aftermath of American’s elimination of stopovers on international awards at the international gateway city and elimination of distance-based awards, I wrote about when consumer uproar caused American to never implement an announced $5 award redemption fee. […] The post Why Consumers Used to Win When They’d Voice Objections to Changes, and Why You Won’t Win Today. appeared first on View from the Wing.

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