Why American Has Its Frequent Flyer and IT Priorities Right (and Randy Petersen is Wrong)

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    Doug Parker said that American AAdvantage wouldn’t be going revenue-based at this point, that their key metric is combining the AAdvantage program with Dividend Miles, and that once they accomplish that they’ll evaluate what’s next. In his opening remarks to the September issue of Inside Flyer, Randy Petersen seems to push for a revenue-based program […] The post Why American Has Its Frequent Flyer and IT Priorities Right (and Randy Petersen is Wrong) appeared first on View from the Wing.

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