I went to check my reservation for tomorrow's flight on the mobile app and I am not on the upgrade list. The funny thing is, my parents (separate reservation and origin city) are and they already cleared. We all have the same status (gold), so why would they have already cleared while my husband (also gold), son (general member) and I aren't even on there. I called United to ask about this, but as the representative's command of the English language left a little to be desired, my question was never actually answered. He did assure me however that we are on the list, so why wouldn't it show on the mobile app? The app showed 9 people all of whom have cleared. On the phone the guy said there were 10 people on the list. Either way there are 14 empty seats in first so I'm sure we'll clear once check-in time comes, but I'm confused about how this new upgrade process works (or doesn't). Anyone have any good explanations?